Tdaigz - I've literally been calling a million times until they have no choice but to answer or call me back. I just buy a $2 calling card which gives me about 2 hours worth of calling time and then I call as many times as necessary.
The WP at Gran caribe isn't going to give you much info about the catholic requirements. You need to contact the parish in MX to find out what they require. They told me I needed the following:
A letter from my local parish in the US stating that they authorize a catholic ceremony in Cancun, MX. The letter should include the following info: Where you're getting married (Cancun, MX), the ceremony location (Our Lady of Guadalupe Chapel in Gran Caribe Real), The date & time of the ceremony, and the date of your baptism, communion and confirmation. The letter needs to have an official seal of the catholic church and it should be addressed to "Luis Alberto Chauvarria". They need that letter emailed/faxed to the church in Cancun one month before the wedding. You should call just to triple check because I've heard different dates thrown around. I'm going to try to send mine at least two months before to be safe. Then you need to bring the original letter when you fly into Cancun a few days before the ceremony.
When I called the church in Cancun, they told me that the ONLY thing they need is this letter but I'm going to also bring copies of my communion, confirmation & Baptism certificates just to be safe. If your fiance is part of a different church then he will need to go through the same process with his church unless your priest is willing to put both of your informations in the same letter. My fiance lives in brooklyn & I live in manhattan so he needs to get a letter from the church in his jurisdiction. My church said they won't include him in my letter.
I called my church in the states yesterday and they told me that in order to give me that letter authorizing the marriage, I need to bring in my birth certificate, baptism, communion and confirmation certificates. They will then give me the letter and information on when/where to take the precana classes (premarital counseling).
The email to the church in Cancun is firstname.lastname@example.org
The contact there is Lupita Ramos and her phone is 011-52-998-849-5035.
She was really responsive and returned my email within a day. I followed up with a phone call just to triple check the requirements.
I know that's a lot of info:) I hope it helps...I know how frustrating the process is when they don't get back to you.
I'm not having my reception at Gran Caribe. I had already fallen in love with a reception venue somewhere else but they don't hold catholic ceremonies so I decided to have the ceremony in Gran Caribe and the reception elswhere. I'm glad I went that route because my reception WC has been amazing, responsive and helpful - she's made it really easy for me. If I had to deal with Gran Caribe for the ceremoney AND reception I think i'd be a bridezilla right now:) Good luck & let me know if I can help with any other questions.