Hi girls! I'm back from our visit to Grand Sirenis
I reserve the right to cut this into shorter posts This may be a long one!
I'll start with the not-so-great stuff:
We had 3 hiccups on our latest trip to Grand Sirenis (Our first trip was in 2008). I'll start from the beginning:
Our plane arrived in Cancun at about 9 p.m., along with about 3 other planes. The airport was a disaster, there was no line to exit, just a crowd of people all trying to get through the baggage line. Anyway, after the bus ride (an hour and a bit) we arrived at Sirenis. It was about 12:00-12:30 at that point.
To our surprise, the front desk did not seem to realize that we were repeat guests, despite the message indicating such in our booking confirmation. Lame. It was 12:30, and I was tired, sweaty and grumpy. We grudgingly accepted a garden junior suite, which was actually a downgrade from our original room. (Oceanview, 3rd floor) Super Lame. We would later speak with 2 conceirges about this, but nothing. They said that we needed the VIP card to show that we were repeat guests, (even though they found us in the system from our 2008 trip) and that we would have had to sign up for this on our original trip. SO, essentially, before you are a repeat customer (on your initial trip) you enroll to be a repeat customer. You cannot do this by mail or INternet, you have to sign up while you are physically there and the perks don't begin until you receive a card in hand. Lame. We signed up on Friday morning and did not receive our VIP card until the following Wednesday. We had to call a manager when we checked out because the front desk dude did not want to give us 10 percent off our extra services (a trip to the French restaurant, which would have been free for VIP customers...) The manager listened, and eventually caved. Vip card or not, repeat customers should be treated better, I think.
That was the first hiccup... Regardless, we kept a sunny outlook and continued on with the trip...
Second hiccup was... the night that we arrived, there was no water in the rooms! We had low pressure out of the faucet, and we could flush the toilet, but no shower or tub water! This was after being on a plane for 4 hours, in the airport (fully dressed) in a crowd for 1-2 hours, and then on a bus, for another hour... all in the Mexico heat! I did not want to get into bed like that, but we had no choice. The water was on in the morning and that was the end of that.
Okay, I have to get rocking but I will post later. One more hiccup (not the hotel's fault) and then the good stuff, all wedding related!
Don't let this post worry you! All wedding related stuff is good! Sorry to keep you in suspense!