Thank you for your answer. Yes, it will be easier to have a TA, I should have done that. I'm trying to stay calm, and I will stay in this way,but it is very frustrating. Every time that there is a problem or some of my close friends try to book there is a comment "oh Tayro hasn't respond ,he hasnt' follow up with confirmation, he hasn't send me the form, do you think that he got my e-mail" I contact him and he responds, but in the meantime I am the one who follows up. It is like doing double work.
My goal will be that somebody really takes responsability to make sure that the e-mails are answered and my guests gets answers, good service, trust and feel respected and positive about the way the hotel solves their problems and doubts and that somebody follows up with them. I cc, everyone , everytime that this issues happens. I'm also telling everyone (Aracely, Tayro, and guests) to get a second and third floor room, as you suggested, to prevent other uncomfortable situation at arrival (that's my second goal). Your idea is great I'm going to follow up one week and one day before the trip to make sure everything is in order.
Yesterday, I just had another issue going on, regarding prices, it seems that the sales department is responding in a positive way. I will let you know. . Wish me luck in my Travel Agent new job .
Sorry everyone, if this information is axiety provoking, my intension it is to get some input on previous brides' experiences with this topic, give my experience to future brides, and hopefully coming back after the wedding saying, nothing but positive things about the rest of this journey.
Have a good weekend!