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Vallarta Palace Review for 5-16-09

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#1 Queenie77

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  • 48 posts

    Posted 05 June 2009 - 07:25 PM

    I am finally getting around to reviewing our wedding ceremony. I thought it might be easiest to simply post the letter we sent to the staff at Vallarta Palace following our wedding ceremony:

    To: The Vallarta Palace Staff

    We would like to extend our deepest gratitude for the fantastic wedding ceremony and vacation we experienced at the Vallarta Palace Resort from May 11-18, 2009. The entire experience exceeded our wildest expectations, and it was your staff’s hospitality that made our stay one of the best travel experiences we’ve ever had. I also speak for all of our wedding guests when I say that your resort went above and beyond to make our “wedding vacation” a dream come true for all of us.

    First and foremost, we were thrilled by the greeting we each received upon arrival at the resort. Each staff member we encountered was polite, friendly, and made us feel as though we could immediately feel at home away from home. The $250 spa and $250 golf credits were a wonderful surprise, and something that most of our guests are still talking about. Jorge was excellent in explaining what the promotions entailed, and assisted many of our guests in selecting relaxing spa services, fun golf outings and off-property tours.

    We enjoyed the variety of meals throughout the property, and wanted to let you know our favorite was MoMoNoHaNa! The food was excellent in all of the restaurants, and the service by the restaurant staff was impeccable. In addition, the overall pride in the maintenance of the property was evident in how pristine everything appeared to be in every area of the resort – it’s simply a beautiful place to spend a vacation.

    Most importantly, our group was there for our May 16th wedding ceremony, and Vallarta Palace turned out to be the perfect place to host our wedding events. Our guests have told us repeatedly not only how much they enjoyed their stay, but also how amazing they thought the wedding events and the wedding ceremony were. The setting in the gazebo was perfect, and translated beautifully to film and video. The garden was a perfect spot for photos, dining and dancing at the reception, with a breathtaking view of the ocean, the mountains and the sunset for all of us to enjoy.

    We would like to personally thank Anita and Salvador for their special services in sound, lighting and decoration. Their hard work added a special touch to an already beautiful setting. We also want to thank Lorena for all of her effort and coordination leading up to our event – and for taking such good notes regarding the details of our ceremony and additional events! A very special thanks also goes to Hector in group sales for making sure our group was taken care of and for the additional assistance and hospitality he offered throughout our stay. And last, but certainly not least, we owe much gratitude to Angeles, who stepped in at the last minute to coordinate our wedding events when an unforeseen emergency called Lorena away. Angeles moved quickly into action, verified Lorena’s notes and made everything transition seamlessly. Her attention to detail, her consistent follow-up and the personal interest she took in making sure everything was right made each of our wedding events everything we could have asked for.

    Overall, what else can we say? We thank each and every person who made our wedding and vacation a memory to last a lifetime. We will definitely be back to Vallarta Palace, and look forward to also exploring other properties in the Palace Resorts chain.

    Thank you,
    Kelly & Russ

    As I posted in another thread, Vallarta Palace went above and beyond to make our wedding perfect in every way. Our guests are still giving rave reviews about their stay, and I wish we could do it all over again year after year!

    #2 alkoch

    • Member
    • 515 posts

      Posted 10 June 2009 - 09:48 PM

      Thanks for the info - they are working on a quote for me right now I'm hoping next May I will be down there with the same experience!!

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