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Bad Experience with Tensing Pen

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4 replies to this topic

#1 PhillyBride

  • Newbie
  • 2 posts

    Posted 31 May 2009 - 04:09 PM

    I must agree with the bad reviews Tensing Pen receives for communication and treatment of guests.

    My fiance and I had been looking to get married at the beginning of the off-season at a hotel on the cliffs in Negril. We contacted many properties and decided to move forward with Tensing Pen.

    Here is our experience:

    The communication with wedding coordinator was terrible. Every email we sent was not returned until days or a week later and no phone call was ever returned. It took a few weeks to get enough information to decide we wanted to move forward with the wedding there. We decided we were willing to deal with such lax communication to have our wedding at a beautiful location.

    We told them were willing to reserve the entire property for our wedding, but because we feel short of their guest requirement, they would not allow us. They did, however, tell us we still could have the wedding there but other guests would be at the property, which was fine with us. Once we decided to book with them, I asked the wedding coordinator if we could set up a phone call to finalize everything and have no heard back from her in over 3 weeks. I'm guessing they decided not to move forward with us.

    I'm very angry with this treatment because we had spent weeks working with them while the date we wanted to get married on was being books at other resorts. If they didn't want to host our wedding, they should have been upfront with us instead of strining us along and then ignoring our emails and phone calls for weeks.

    In the end, we deicded to host our wedding at Coyaba Beach Resort in Montego Bay and couldn't been happier with their service so far. I can't wait for my wedding next year!

    #2 GregsBride

    • Jr. Member
    • 333 posts

      Posted 31 May 2009 - 04:47 PM

      Sorry to hear about your experience with their poor service That was truly unacceptable, and definitely not the way to do business. Congrats on being able to find a place that you love!!

      #3 majortomm

      • Newbie
      • 27 posts

        Posted 31 May 2009 - 05:37 PM

        I'm sorry to hear about your troubles. What shame because it is such a nice spot from the looks of it. I am looking to get married on the cliffs (wedding part only) and had put Tensing Pen on the short list. After reading enough threads on bad communication I didn't even bother getting in touch. I have been in touch with Negril Escape though and while we haven't made a final decision on them, their communication (email and phone) has been stellar. I just thought I'd put this out there in case anyone is looking for an alternative on the cliffs.

        Congrats on booking Coyaba - it looks awesome!

        #4 cantwait2009

        • Newbie
        • 5 posts

          Posted 31 May 2009 - 11:05 PM

          I agree. I am planning my wedding at Tensing Pen. I believe it will end up okay in the end, but it has been a very very painful process. If I had known how painful it would be ahead of time, I would have booked elsewhere. The entire idea behind a destination wedding is that it should be stress free.

          #5 divasmurfette

          • Newbie
          • 14 posts

            Posted 16 October 2010 - 06:44 AM

            Completely disagree with anything negative about this Property.  Magical Place, beautiful people.  Some things are just meant to be and the universe has a way of making things happen according to a much larger plan.  Perhaps, since the new management of Evelyn and Joseph Smith earlier this year, this is old information.  Our experience, in lieu of Tropical storm Nicole on Oct. 2nd 2010 was absolutely perfect!

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