Bad Experience with Tensing Pen
Posted 31 May 2009 - 04:09 PM
My fiance and I had been looking to get married at the beginning of the off-season at a hotel on the cliffs in Negril. We contacted many properties and decided to move forward with Tensing Pen.
Here is our experience:
The communication with wedding coordinator was terrible. Every email we sent was not returned until days or a week later and no phone call was ever returned. It took a few weeks to get enough information to decide we wanted to move forward with the wedding there. We decided we were willing to deal with such lax communication to have our wedding at a beautiful location.
We told them were willing to reserve the entire property for our wedding, but because we feel short of their guest requirement, they would not allow us. They did, however, tell us we still could have the wedding there but other guests would be at the property, which was fine with us. Once we decided to book with them, I asked the wedding coordinator if we could set up a phone call to finalize everything and have no heard back from her in over 3 weeks. I'm guessing they decided not to move forward with us.
I'm very angry with this treatment because we had spent weeks working with them while the date we wanted to get married on was being books at other resorts. If they didn't want to host our wedding, they should have been upfront with us instead of strining us along and then ignoring our emails and phone calls for weeks.
In the end, we deicded to host our wedding at Coyaba Beach Resort in Montego Bay and couldn't been happier with their service so far. I can't wait for my wedding next year!
Posted 31 May 2009 - 04:47 PM
Posted 31 May 2009 - 05:37 PM
Congrats on booking Coyaba - it looks awesome!
Posted 31 May 2009 - 11:05 PM
Posted 16 October 2010 - 06:44 AM
Completely disagree with anything negative about this Property. Magical Place, beautiful people. Some things are just meant to be and the universe has a way of making things happen according to a much larger plan. Perhaps, since the new management of Evelyn and Joseph Smith earlier this year, this is old information. Our experience, in lieu of Tropical storm Nicole on Oct. 2nd 2010 was absolutely perfect!
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