I'm so sorry to hear that you are having problems with Yeisy. I am really surprised! I actually started with Melani and had so many issues with not getting any replies back for days. Then they hired Yeisy and I had no problems whatsoever. She always replied back to me within a day and had all the answers I needed. I must say that I did write to her in spanish it was easier to break that language barrier. Which could be one of the reasons sometimes you don't get a straight answer. Also keep in mind that they do have a lot of weddings to plan I received confirmation of my date and then after that did not do anymore planning with them until a month before the wedding. At that point they ask you to send in your final count and what you want as far dj, food, etc. But I didn't finalize everything until 2 days before my wedding once I was there. I know it seems frustrating but trust me they can pull together an absolutely wonderful wedding in a day. It's thier job. Remember that you chose a destination wedding so that you wouldn't have to do any of this stuff and stress, concentrate on the things you need to get done at home and everything will turn out fine. If I can help with any questions please feel free to ask.