Fired my planner! Need help!
Posted 28 April 2009 - 07:47 PM
Now she wont give me any of my deposit back, not even the $1000 for the venue. Even though I am still using Olowalu on the same date originally booked, they offer 100% deposit refund and it is refunded to BSW because they issued the check (even though I paid for it) and Olowalu has to give me a new contract without BSW. So now I've had to pay another $1000 deposit for Olowalu and BSW wont refund me claiming its for all the work they did (even though they got a retainer of $2000 on top of the Olowalu deposit).
I have been fortunate enough to find Lori of Tropical Maui Weddings who has been absolutely wonderful, but I'm $3000 in the hole and dont know what to do about getting any money back from BSW. Anyone have any suggestions?
Posted 28 April 2009 - 08:34 PM
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Posted 30 April 2009 - 09:05 PM
i dont think they have a right to take the deposit from Oluwalu... you should probably take legal action if you want the money back.. maybe try to threaten them first, see if that might scare them into refunding you.
Posted 02 May 2009 - 03:11 AM
Posted 02 May 2009 - 03:30 AM
Given the above circumstances, I kindly request that you return the $______ forwarded to you for my venue (*if your contract allows you to get your retainer add that to it too). If the check is not received by ______ (give them 7 to 10 days), then I will be forced to take legal action against you.
Always good to document your problems and communication, this helps should you choose to go to court. Of course also save all your emails, and from now on try to avoid phone conversations and instead get it all in writing so it's documented. Sending a letter like this will buy you some time with hopes they will return the money and you can avoid attorney fees.
Let us know what happens ~ good luck
Posted 05 May 2009 - 01:49 PM
Posted 07 May 2009 - 01:07 PM
And you should also threaten contacting the Better Business Bureau and threaten to put bad reviews of their business online!!! That is very bad for their business to have reviews online that are horrible! I think a lot of brides now research online before choosing a wedding planner so it could hurt their business. And with the economy the way it is, I'm sure they don't want business to be hurt.
Anyway, good luck with getting your deposit back. And great choice with Lori at Tropical Maui Weddings!!!! She is awesome!!!! We are getting married in less than 2 months and she has been nothing but helpful, nice and so on top of things
Posted 13 May 2009 - 10:23 PM
In her contract, its states "Reservations will not be confirmed until receipt of this form and a non-refundable retainer of $2000 plus a deposit of $1000 for Olowalu Plantation House made payable to Blue Sky Weddings"
In the Olowalu Plantation House Rules it states "If an event is cancelled outside of 180 days of the occasion, the deposit is fully refundable." In my case, I did not cancel and kept the same date, however because I cancelled my contract with BSW, they were refunded the deposit, and I had to make another deposit for a new contract. But in another portion of the same contract it states "Reservations will not be confirmed until receipt of this form and a non-refunable deposit of $1000 made payable to Blue Sky Weddings"
After speaking with Olowalu, they said my deposit was fully refundable but it was up to BSW to refund me.
I looked BSW up on BBB and they are not even accredited! I'm an idiot and should have looked them up before signing. When I released BSW, I did so in a professional manner and nicely explained my reasons for being dissatisfied. I then got a response that was completely exaggerated for a rebuttal and it was the most correspondence I had from them since they were hired.
The problem I am concerned with is that she is a business woman, not a wedding planner and she only cares about the $ put into her pocket. You'll never meet her, and she doesnt even go to your wedding, someone else you've never talked to before would be there. That's crazy!
So needless to say, where should I start? Contact BBB or send the certified letter? I'm not sure how to threaten in a professional manner
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