| Originally Posted by PlayaWeddings |
To MarieSam and all the BDW brides who have booked photo and/or video with us (PlayaWeddings). We're going to do backflips to make sure you get the best coverage for your wedding day. We're going to put extra effort into all of our weddings. We'll send extra copies of the DVDs so you have a great wedding video to give to anyone who decides not to come.
I think I can speak for all the vendors in the Riviera Maya. You can expect extra special attention and "above-and-beyond" service from all of us down in the Riviera Maya. I can promise it for all our PlayaWedding clients.
My goodness this thread is SO long and honestly, intimidating to me. I really don't have time to read every page, but really felt like making a comment to support all the brides coming here and rescheduling.
We have had 8 clients who actually canceled, 2 only voluntary. The 6 involuntary canceled clients all are scrambling to reschedule. ALL 6 of them were using Sunquest, the private tour company who did all this travel banning in Canada until June 4. So far, 4 of them have rescheduled. This is a major hit for our business and also a chance for us to work even harder to make an impression to you with our customer service.
Whats odd is that we have actually had inquiries from brides who hired foreign photographers from the USA who have canceled on them, now they are without a TOG for their wedding in 10 days. We are really going to make it a sweet package for her.
We are going to all ends to make rescheduling their weddings a seamless operation. In one case, a wedding that WAS to be next week is now going to be on June 17th. Vincent, our associate was scheduled to cover this clients event however, the client gets upgraded to Sol or mateo... Vincent gets his birthday(6/17) off but since one of us is available our client has insurance with our team. They were able to move everything and without little recourse and only a few of their guests canceling. YEAY for them!
Having a team of 3 shooters has very much helped the reschedule efforts. We want nothing more than to be there with you on your wedding day and are very stressed about the media's destruction of this. Key things here: do not "FEAR" and please refrain from "PANIC"
Thanks Paul for stating this.... We really will back flip to keep you happy and without ANY more added stress. We are sending positive vibrations and keeping the margaritas cold for everyone soon to be here.
By the way, I did a check up this morning with the beautiful ocean here and confirmed, no cases of Swine Flu at the beach. Ocean passes. Actually, the beach was the most refreshing moment imaginable. We hope you all get to share these same moments with your loved ones here soon!