20 replies to this topic

[TarynLynn]

I am getting married at this resort in April 2010 and i have sent them my credit card and all the info the asked for. The only problem is I can't get them to confirm my wedding I have called 3 times and she says oh ya i will email it to you and she never does. I have already booked my flights does anyone know what to do?

[**TIFFANY**]

It's a new wedding coordinator now so I'm not sure exactly how she's working things. When Damarys was there I first contacted her to see if my date was available and then when she said it was I gave her the package information we were looking for. I think there's a form you have to fill out. Then once she finally had the information they needed she sent me back a form confirming my date and tentative time and that's when I was required to send in the credit card information for the deposit. Did you already get the sheet back confirming your date?

[**TIFFANY**]

How the heck did my reply get before your post?!?!

[TammyB]

Quote:

Originally Posted by tcram How the heck did my reply get before your post?!?!

It's a forum issue, no clue how it happens. Sorry ladies, we'll work on it.

[TarynLynn]

She sent me all the papers and I filled them all out so i picked my package my dinner my ceremoneyalso i had to include my credit card she hasn't sent me anything. I have called her and she is like oh ya ya I will email it to you and then she never sends me anything i am getting frusterated.

[**TIFFANY**]

Wow I'm sorry you're having those difficulties. I've only had a couple questions that I've had to deal with the new girl on so I don't really have any insite as to what's going on. It could be that it isn't until next year so there isn't a high priority on it but she should be communicating with you. I think it took Damarys almost a month to finally charge our deposit. They needed the front and back of the drivers license for the credit card. Kinda scary sending that information but we didn't see any other options for it.

[TarynLynn]

Ya i sent that all it is scary but your right what else can you do? I guess i just keep emailing and calling maybe she will finally get the hint lol!

[annieanddaryl]

Hi, I received the reservation letter to hold a date, and sent it back. Should hopefully get a date held with this. Is this the same thing you filled out?

 

 

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[annieanddaryl]

Misread your post. Maybe you can fill that form and fire it off to be proactive. =)

[weneedhelpforwedding]

I just got a email from the Grand Riviera Confirming my wedding date on Nov 9 2009 and also my beach reception with dance floor. I think they are under staffed there and have a hard time replying to all the emails the best way is to phone them if you really need to get a hold of them. Diana Told me they recieve over 150 emails a day imagine going through all these and managing 1 or 2 weddings a day