Jump to content

Photo

NO Perks from PLesant Holidays as Promised


  • Please log in to reply
4 replies to this topic

#1 Soon To Be Mrs. Gomez

Soon To Be Mrs. Gomez
  • Sr. Member
  • 1,326 posts

    Posted 14 April 2009 - 11:55 PM

    So I had a TA through Triple A who was great to work with for a while but recently left work due to personal/medical issues. Well before she left she failed to update iterniaries for me and all my 32 guests. I had to call Triple A to ask what the heck was going on because of course she never called me to tell what was happening. The only way I found out was because my guests started calling me in a panic because they had not received final paperwork for their trip even though they had all made final payment. Ugh! Talk about stress!!! Triple A immediately assigned a new TA and she followed through with sending final intieraries but I noticed that mine had no added perks which was suppose to be there. Perks were: a resort room credit of $200.00 and an upgrade to a honeymoon suite. When I asked new TA why that was she said that the previous TA never inquired about the perks and that basically "Plesant Holidays", the contracted agency they use, would not add now. I think that is really unfair considering that some guests in my party did receive those perks and new TA did not know why they had. She basically seemed like she was bothered with having to take over a new customer so she really did not even try to ask. Should I called Pleasant myself because I mean I am the Bride. I know $200.00 is not alot but God I think I deserve something for having all those people book. It's making me sad more than mad. I guess I'm just very emotional. Just give me some opinions

    #2 KLC77

    KLC77
    • Sr. Member
    • 2,207 posts

      Posted 15 April 2009 - 01:02 AM

      If the new TA won't ask I would call the manager at triple A and explain the situation. If that person doesn't help I would all Pleasant and see if they will do anything. It can't hurt.
      ~Kelly

      Our Awesome Wedding Pics: http://www.delsolpho...ings/kelly&ron/

      #3 FutureMRS.

      FutureMRS.
      • Newbie
      • 67 posts

        Posted 15 April 2009 - 12:13 PM

        I would definitely call the manager and ask ( or demand, if you know what I mean). It is extremely unprofessional that your TA would pick up and leave without notifying you, and then the company would not even attempt to contact you to make alternate arrangements? That is ludicrous to me.

        #4 jenniferstratton

        jenniferstratton
        • Newbie
        • 90 posts

          Posted 16 April 2009 - 08:41 PM

          I agree with PP try the manager first then tlak to pleasant I'm sure with travel the way it is right now they'd be more than willing to swing something.
          Fit for 2010!

          #5 TammyWright

          TammyWright

            Admin & Owner

          • Administrators
          • 11,659 posts
          • Wedding Location:Dreams Los Cabos

          Posted 16 April 2009 - 10:08 PM

          ok, did you do a room block because usually it is written in the contract? also, i am surprised your TA even used pleasant for dreams because they do not have the best dreams rates...i use pleasant alot but never for dreams.

          but if it makes you feel better, the $200 resort credit is just ok...most people do not end up using theirs because they break it up like $40 for wine, $20 for this, $50 for romantic dinner...it is not one dollar amount that you can apply how you want.

          for your upgrade to honeymoon suite, pm me and i can see what i can do.

          Founder and Owner of BestDestinationWedding.com  /  Bride & Groom Fly FREE Promotion

           
          Looking for a travel agency that specializes in Destination Weddings-CLICK HERE?  We are an award winning travel agency and you can read our reviews here.
           
          Awards and recognition: 
          Palace Resorts Winner "Top Travel Agent", "Top Homebased Travel Agency" PRO Platinum Agency (Top Award)     |    AMResorts Master Agent & Top Agency  
          Karisma Hotels Diamond Level 5 (highest production), Top 10 Azul Weddings, Top Wedding Coordinator | Wright Travel & Karisma GIVC Benefits
          Travel Impressions Best of the Best Globe Winner    |     Apple Vacations Golden Apple Winner  
          sml_gallery_206696_17612_13451.pnggallery_206696_17572_8409.jpg    sml_gallery_206696_17572_1003.jpg
          Vendor rules are HERE! Please read!  If you are a vendor and looking to advertise your business, please email ads@bestdestinationwedding.com.





          0 user(s) are reading this topic

          0 members, 0 guests, 0 anonymous users