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JenniferSS

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Wow this is pretty scary. I will admit I have used various sites expedia, Orbitz and tavelocity for booking flights and hotel stays and I have never had a problem, but I have heard some horror stories from people who needed to make changes to their flights or ended up with bad hotels. I think the rule of thumb with these sites is if you're going to stay somewhere make sure it's a chain hotel, because they have a standard of quality they have to uphold.

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Wow. I've used Expedia for years - and I mean, up to 50 trips a year. Hotels, flights, cars. Never had an issue. Did I get lucky ?

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Quote:
Originally Posted by Ayita View Post
Wow. I've used Expedia for years - and I mean, up to 50 trips a year. Hotels, flights, cars. Never had an issue. Did I get lucky ?
Me too. I have booked over 50 trips for almost 10 years and never had a problem. Hotels I use Hotels.ca though and never had a problem with them either. I cancelled one of my trips the same day Katrina hit in Florida and I got a full refund.

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Originally Posted by TA Maureen View Post
I'm sure many many people have had positive experiences with expedia and other online booking agencies. But I think the point is when a problem does strike sometimes it can be compounded by the fact that there is not one point person to talk to and when it hits the fan it can be frustrating due to their lack of customer service.
I'm also sure people that travel a lot tend to have better "luck" because they know what they're doing and have a better sense of how travel works, but people that do not travel much may have a difficult time with online bookings.
Well said!

If everything goes right, then it's fine. After all you've chosen your hotel, flight, etc and as long as those plans don't change everything goes as it should. The problem is when there is some sort of issue or special circumstance: expedia's customer service is just non-existant so you can really end up being screwed. They don't stand behind anything they advertise on their website and don't care about their customers - IMO. I personally always think that the mark of a good company isn't necessarily that everything goes fine, but it's how they deal with it when things get screwed up. By this definition, expedia is not a good company in my books! So it's not to say that using expedia is a bad idea, but you do run the risk of being very angry should something go wrong because expedia will not do much to help you.

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Maybe Expedia.ca (I am from Canada) CSRs are nicer/better than Expedia.com CSRs because I have had problems that were resolved each time. Even with little problems like getting my seats together with whoever I am traveling with when the website didn't have that option, Expedia.ca would take care of it or at least show me in the right direction to resolve that issue.

 

Anyway if anyone can recommend other companies please do so. I am always open to suggestions.

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Originally Posted by TA Jennifer View Post
I never did trust expedia. If you search for other user reviews you will see that not many people are happy with their services. I always stick to Orbitz and sometimes hotwire.

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