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Quote:
Originally Posted by Kates2425 View Post
Does anyone here have a way to reach Sarah (sproullie designs) other than email? I have tried to email her on 3 separate occassions and have not received any response. She received our deposit over 2 weeks ago and I have not received a first draft or any word back from her and am getting worried. I don't mean to be anal- but when you email someone you are paying to do something for you- you expect a response? I'm more than a little disappointed, especially after finding her services through this forum and hearing so many good reviews.
You're following every thread referencing Sarah now, aren't you. This thread is 3 months old. You're obviously now out to trash the good name that Sarah has built up for herself because she didn't drop everything to respond to you the instant you e-mailed her. You wanted answers, she gave you answers. She returned your deposit. The situation is resolved, so get over it.

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Quote:
Originally Posted by Kates2425 View Post
Does anyone here have a way to reach Sarah (sproullie designs) other than email? I have tried to email her on 3 separate occassions and have not received any response. She received our deposit over 2 weeks ago and I have not received a first draft or any word back from her and am getting worried. I don't mean to be anal- but when you email someone you are paying to do something for you- you expect a response? I'm more than a little disappointed, especially after finding her services through this forum and hearing so many good reviews.
I agree with the others. I have seen this post on several boards, and I went to Sarah's etsy shop where she clearly gives instructions about how busy she is and when you will receive your design. I also read her answers to you last night and it seemed that the situation was resolved. I haven't used Sarah's services but what I can say is, it seems that she has very good customer service. As soon as she became aware of the situation she took care of PRONTO! If trying to work with her didn't work out for you, I don't think it is good sportsmanship to try and ruin her reputation with everyone else. The most important thing is that you have your money back. You said in your message you weren't in a hurry, so this gives you time to find someone else to do your invitations. Sorry that things didn't go as you planned.

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I love them! they look so beatiful....

 

on a nother note. I too...am getting rather annoyed by the random rants/posting. Every post I have seen posted, she seems to reply promotly. Maybe she is busy working! =)

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