My wedding was on the Wednesday, and we left the hotel for the airport on Friday 6pm. I told Arnaud from HDC of the timeline ahead of time, even before I sent him the downpayment as I wanted to know that we would have our photos by the time we left the DR. He assured me that we would.
The photographer from HDC that was sent to cover the wedding was Miljan. He seemed to not know about our departure being less than 2 days after the wedding. During our photo session after the ceremony, he called Arnaud....Arnaud spoke to me and asked if it was alright if I allowed him to choose our best photos to be printed. Considering the time constraints, I left that in Arnaud's hands, I did trust his judgement. Friday morning, Arnaud sent another guy (I think his name was Juan) to the resort, we met him in the lobby. He gave us the printed pics and the CD with all the pics. We quickly looked at the printed pics, and then hubby ran down to the Preferred Club to pop the CD into the computer to make sure those pics were fine...and they were! We got 75 printed pics (I believe they are 5x7 size) and the CD had over 380 pics. We gave Juan the remainder of what was owed to HDC and he was on his way.
As for Tropical Pictures, the photographer on the resort, we went to the booth Thursday night to view the pics. I found it very difficult to view the pics because he would only let us view one pic at a time. (and also at that time, we didn't know what our HDC pics looked like) He took over 250 pics and we managed to narrow it down to 84. As I mentioned in my review, Tropical Pictures really try to get you to buy a package with them. And their prices are astronomical! Totally absurd! We repeatedly told him that we had already purchased services from HDC, we didn't need 2 sets of photos that were essentially the same. And, if you want any of the Tropical Pictures on a CD, you better believe they are going to charge you for it! The guy tried and tried to sell us something, but we didn't budge. If all you want is the 50 free that come with the Ultimate Package, be firm and stand your ground.
Eventually we narrowed our choices to 50...he had to send those to the lab and we were promised the printed pics in the morning. We went the next morning, which was the day of our departure, and the pics were not ready. They told us, come back at 2pm. We went back at 2pm, pics still hadn't returned from the photo lab. They told us to come back at 4pm. We tried at 4pm, they still were not there!!! At this point we were extremely frustrated as we were leaving the resort in less than 2 hours. We went back just after 5pm and the pics were finally there!!! However, I counted them to be sure, and of course, there were only 49. I know for 1 pic who cares...but after the sales pitch they gave us the night before, the waiting for the pics to be received, and I also found out that my brother-in-law had gone to the booth in the afternoon to get us a deal which they refused him, for just the principal of it all, we wanted something for this 1 pic. The guy at the booth, I think his name was Robin, did help and in the end he gave us a CD with our 50 chosen pics.
Tropical Pictures is not owned or run by Dreams. They are an outside company who rents the space on the resort from Dreams. Unfortunately the manager was not on site on that Friday during the fiasco, otherwise he would have heard an earful from us.
We picked up the video from Yanna on Friday. We have watched it and it turned out really well, it's very cute!