Travel agent issue

[gettinghitched2010]

So my cousin is getting married on a cruise in June. My sister in law booked with RC directly. She went to check on her reservation but they told her they gave the reservation to her travel agent. HELLO!!! She has no travel agent. The lady who is getting everything together stole the reservation. This lady is a bitch and this is why we did not deal with her in the beginning. Why would RC give her the reservation without our permission. I contacted RC to find out what was going on and they say there is nothing they can do about it.

 

I refuse to give her the final payment.. Why should she get credit for us? She is so rude, never returns phone calls or emails, never informs us of updates.

[big3n09]

Can you book without mentioning the wedding party? I totally understand I hate having to pay or benifit people who are rude and don't deserve it. I would check and see if that's the only way you can book. Your cousin may be getting a group rate or something similar and may need you to book that way. If that's the case I would put my feeling aside to support family and then send something in writing to the TA's supervisor/manager and maybe even put a note on trip advisor.