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Westin Resort= BIG Dissappointment

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#11 Royal_lady10

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    Posted 14 March 2009 - 01:45 AM

    Im sorry that this is happening to you..I too would follow up with corporate to see what can be done.

    #12 Lizette

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      Posted 14 March 2009 - 02:13 AM

      P.S. Although my wedding planning experience didn't go as expected with the resort, I still consider the Westin to be one of the most beautiful resorts in Cabo. I guess thats what has made it harder for me to let go because I truly fell in love with our venue location. I don't want to discourage anyone who wants to stay there or have an event there, but I do want to share my experience because I think its only fair for us brides (past, present and future) to look out for eachother via this great forum.
      "Love is patient, love is kind. It does not envy, it does not boast, it is not proud. It is not rude, it is not self-seeking, it is not easily angered, it keeps no record of wrongs. Love does not delight in evil, but rejoices with the truth. It always protects, always trusts, always hopes, always...

      #13 Blkatz

      • Sr. Member
      • 1,025 posts

        Posted 14 March 2009 - 09:21 AM

        wow! I am so sorry to hear about your experience. Have you tried to call the Westin corporate office? I am sure that they would want to hear about your experience.

        #14 TammyWright


          Admin & Owner

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        Posted 14 March 2009 - 01:04 PM

        i also wanted to add that this is one of the reasons it is NOT a good idea to negotiate directly with the resort and NOT use a TA. you really have NO leverage or advocates for you when you do not use a TA.

        i have done weddings where there were issues...issues with the food, service, billing, group block penalties but i have almost ALWAYS been able to get the hotels to resolve the issue to my clients satisfaction (or at least they tell me they are satisfied).

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        #15 Lizette

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          Posted 14 March 2009 - 01:07 PM

          Update: Since yesterday we have had someone higher up in the Resort contact us and is helping us change our rooming situation. I wish their involvement would have happened earlier. Nevertheless, thanks for everyone who has been supportive and nice about this and making me feel better. My thread yesterday was very emotional for so many reasons- I hand made all of my invitations and they all said "Westin Resort" on them and it bummed me out that I had sent them out and half our guests still don't know about the change. After planning for over a year small changes can become BIG stresses. All weddings are stressful, but venue changes can really drain a bride. Although we are not having our wedding there we will still be there for that weekend. I hope its enjoyable. The good news is that the private villa has changed my mood a lot and they have been beyond accomodating. I'm dealing with great people and they are very responsive. As a matter of fact there is a wonderful young lady who I speak with nearly everyday and who has calmed a lot of my worries and stress. Its a different feeling this time around. I do want to apologize if I hurt anyone's feelings with my post including our past coordinator who I am sure is a good person despite us not being able to work together. Have a great day everyone and I must go on the search to find my wedding shoes now :)
          "Love is patient, love is kind. It does not envy, it does not boast, it is not proud. It is not rude, it is not self-seeking, it is not easily angered, it keeps no record of wrongs. Love does not delight in evil, but rejoices with the truth. It always protects, always trusts, always hopes, always...

          #16 Jess

          • Sr. Member
          • 4,455 posts

            Posted 14 March 2009 - 01:54 PM

            Lizette - that is horrible - I'm so sorry you have to deal with this.

            #17 egsarah

            • Jr. Member
            • 355 posts

              Posted 14 March 2009 - 06:11 PM

              I'm sorry to hear this! I really hope that everything works out for you!! Please keep us posted. Don't stress too much you still need to enjoy your big day even if they are being difficult!

              #18 Starryt

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                Posted 14 March 2009 - 11:40 PM

                Thanks for warning future brides!!

                #19 Maura


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                Posted 15 March 2009 - 11:08 AM

                Lizette, I'm so sorry to hear that you had such a bad experience with the Westin. I got married there last August, and while my planning experience with them was not without a couple of small issues, I am sad to hear they kind of left you hanging. Karina was wonderful and I liked my planner. It is a beautiful venue, I can attest to that, but yes I agree with Tammy that any future bride considering the Westin should use a TA. I had a unique case wherein my MIL does professional event planning in Mexico and was able to act as a TA and go to bat for me when I needed something, because she was always able to be more persuasive than me because she had a list of other vendors she said she would use. I can't believe they would also only let you use their vendors. I brought all my own vendors and not a word was said about it (to me at least, perhaps to my MIL maybe and she told them that we'd take our business elsewhere if they didnt allow me to have the vendors I hired). Wow, just really bummed for you that it didn't work out Lizette I hope your villa is great though!

                #20 LIW

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                  Posted 15 March 2009 - 12:00 PM

                  I'm really sorry to hear about your troubles with the hotel, but I'm glad things are starting to look up. I was going to suggest that because Westin is a big chain, perhaps you could have spoken to someone at the corporate headquarters if you weren't getting anywhere with the hotel directly.

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