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Money Back From Fortunoff?

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#11 jenjoe08

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    Posted 05 March 2009 - 03:23 PM

    Fortunoff maintains all of their records by name electronically. If you can get a hold of someone in a store, they will be able to find your transaction and see that it was not shipped, and hopefully refund your money. If that does not work, file a dispute with your credit card company. If you used AMEX, you will have no problem at all.

    #12 yamille

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      Posted 05 March 2009 - 03:29 PM

      What?! That's outrageous. I hope they honor the cc transaction. That would piss me off too!

      #13 becks



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      Posted 05 March 2009 - 04:53 PM

      Ahhh, bankruptcy. I used to be a bankruptcy consultant. Let me tell you the dirty little secrets...

      Fortunoff is no longer Fortunoff. The minute they filed bankruptcy, Fortunoff as you and I know it ceased to exist. Technically, the legal entity that now looks like Fortunoff is probably called NewCo.

      NewCo owes you nothing. Your transaction was not with them. They do not now nor never had your money. That being said, they may have some policies that will allow you some recourse. Call customer service. Get a person on the phone. The web site will be worthless.

      Your credit card company may help, but maybe not. The way credit card companies normally work through these things is that if you were wrongly charged on a transaction, they refund the money to you and just withhold payment from the seller on the next transaction. However, there are no more transactions with Fortunoff for them to withold payment on, so they may tell you that you're stuck.

      Worst case scenario: file a claim. Their claims processor is a group called the Garden City Group, give them a call and make sure you're on the creditors list. Their web site is here: Garden City Group - Garden City Group - Class action, legal administration, bankruptcy services, claims administration, claim management, litigation support

      You technically have placed a deposit because you've paid and not received your goods. Deposit up to $1,500 (or something like that) have priority over other claims, so you're more likely to get your money back. But it will take some time - possibly years.

      By the way the fortunoff reorganization website is here Fortunoff Bankruptcy Administration Website . Not hugely helpful, but good to have.

      Good luck. If I can help at all, send me a PM.

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      #14 boscobel

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        Posted 05 March 2009 - 05:16 PM

        Wow, Becks, that was very helpful. To me anyway. I'll have to remember this thread if another compnay goes bankrupt, since you broke it down so well that even I could understand it!

        #15 *Casey*

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          Posted 11 March 2009 - 10:16 AM

          Wowzers!!! Thanks Becks! That's so helpful! Well, Stu called the credit card company and disputed the charge. They took it off and we got the money back from them. Phew...Thank goodness! All this stuff is so frustrating!!!

          #16 boscobel

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            Posted 11 March 2009 - 10:40 AM

            That's great news, Casey!!

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