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Michael - ROR photoshop Not a very helpful guy


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#1 kitty_kat_uk

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    Posted 11 February 2009 - 11:33 AM

    Hi

    Thought I would share my initial impressions of Michael. I emailed him to ask a couple of questions about extra time in addition to the wedding package and also if we can change the amount of photo's we want once there.

    the reply was this:

    Hi Claire,

    nothing is put in stone. Please read the FAQ´s carefully on the website

    best images

    and you have all your answers there.
    Kind regards
    Michael


    Yeah, thanks Michael that really helps!!

    Just hope he's as nice as the other brides have said and that maybe he was having an off day yesterday!

    #2 sunstarsmoon

    sunstarsmoon
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      Posted 11 February 2009 - 12:03 PM

      I think he could of answered your questions but then also direct you to the FAQ's on the website. I am sure he is very busy but still.
      July 8, 2011, Couples Sans Souci Ocho Rios, Jamaica

      #3 sarah.cullen

      sarah.cullen
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        Posted 11 February 2009 - 12:03 PM

        Hi how are you??

        I can't believe he brushed you off like that, what an a***hole, he was nothing but helpful & courteous to me, imagine saying 'nothing is set in stone' & its the most important day of your life.
        I certainly hope he was having an off day, for your sake, have you booked him yet?

        Talk soon hun x x x

        #4 kitty_kat_uk

        kitty_kat_uk
        • Jr. Member
        • 170 posts

          Posted 11 February 2009 - 12:52 PM

          well this is the thing. I was booking him through the email and also asking questions, but was going to send the confirmation sheet too. After his email I've just replied with the confirmation sheet... we'll see what happens!

          #5 boven

          boven
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          • 193 posts

            Posted 11 February 2009 - 12:57 PM

            Yeah, that response was not very warm and is off-putting, but it's good that you are giving him the benefit of being busy. I'm sure he'll do a great job and provide more assuring responses in future correspondence.

            #6 YoursTruly

            YoursTruly
            • Sr. Member
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              Posted 11 February 2009 - 01:07 PM

              interestingly enough, i interpreted that to mean you have the option to change as many times as needed. I did not take that as your plans were not set in stone. Good luck to you.

              #7 MomentsThatMatter

              MomentsThatMatter
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                Posted 11 February 2009 - 01:44 PM

                Yikes! Best of luck with all your plans! All I can tell you is you should love your photographers work and they should be enjoyable to work with.
                You need to either deal with this now and get it out of your system working it over with him or find someone else. You don't want to be angry at the person capturing your images. They should be the last thing on your mind!
                Keep a positive attitude and everything will take care of itself.
                Lincoln & Lori
                Lincoln & Lori @ Moments that Matter Photography
                Playa Del Carmen Wedding Photographers - Mexico - Cancun - & Mayan Riviera
                Web: http://momentsthatmatterphotography.com/
                Blog: http://momentsthatmatterphotography.com/blog/
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                #8 KHarrod

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                  Posted 11 February 2009 - 01:46 PM

                  He gave me the same cold response and referred me to the download section of the website for the 2009 pricelist.

                  #9 sarah.cullen

                  sarah.cullen
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                  • 90 posts

                    Posted 11 February 2009 - 03:40 PM

                    Hi all

                    I was looking at the photoshop FAQs & noticed they advise people to bring a laptop with them so the pictures & dvd can be viewed, apparently they do have one but its not always available.

                    I am not really keen on bringing mine for 2 reasons;

                    1. I don't imagine the laptop would fit in the in-room safe
                    2. We will be bringing enough luggage with us without having to bring this as well.

                    If any previous brides can help it would be really helpful??

                    Thanks

                    S x

                    #10 Anna83

                    Anna83
                    • Jr. Member
                    • 288 posts

                      Posted 11 February 2009 - 07:06 PM

                      Quote:
                      Originally Posted by sarah.cullen
                      Hi all

                      I was looking at the photoshop FAQs & noticed they advise people to bring a laptop with them so the pictures & dvd can be viewed, apparently they do have one but its not always available.

                      I am not really keen on bringing mine for 2 reasons;

                      1. I don't imagine the laptop would fit in the in-room safe
                      2. We will be bringing enough luggage with us without having to bring this as well.

                      If any previous brides can help it would be really helpful??

                      Thanks

                      S x
                      We did not bring a laptop with us, and they offered us theirs to use, there did not seem to be any problem with the availability. We chose not to view our pictures while we were on vacation. I didn't want to spend my vacation sitting in my room looking at pictures. We brought home a cd and viewed them at home.

                      As for Michael being rude or cold, he is a nice guy, just a little straight forward. You have to remember, he gets the same questions from many brides a day, and it probably gets frustrating for him. That's why he started the website, to avoid getting so many emails. He is very busy and their internet service is very slow.

                      You can do whatever you want with you pictures. When you book Michael, he asks you to fill out a worksheet and put down how many pictures you want, but you don't have to stick to it. It is almost impossible to know how many pictures you want before seeing them, or knowing how many you have to choose from. Just make sure you bring enough money if you are planning on taking your pictures before you go.




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