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#5331 KittyInHeels

KittyInHeels
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    Posted 30 November 2012 - 06:44 AM

    Originally Posted by xbubbix 

    Have you received it kittyinheels?

     

    I did!

     

    The dress fits well and the length is slightly too long, but I can wear heels for that, and the dress does look like the original...

     

    HOWEVER, the stitching and putting together of the dress is definitely not designer grade craftsmanship and the fabric in my eyes is also not designer grade fabric (which both I requested and paid extra for). They used a very thin silk chiffon material for the outer layer of my dress and since it's such a thin fabric, the inner skirt (the shorter part) can be seen from the outside, poor stitching makes the seams of the dress uneven and bumpy, and the corset line can be seen from outside due to thin fabric. The corst and bra cups are cheap feeling and practically doing nothing.

     

    I have sent an email to Jasmine's Bridal to request money back for the extra amount I paid for designer grade fabric and craftsmanship. If I knew I was going to get this kind of quality dress, I wouldn't have paid that extra $300.

     

    Don't get me wrong, the dress is nice, it's just not 'perfect' and I would be happy if I get $300 back out of $620 I paid. I can accept the quality if it was a $300 dress, but I would be unhappy if they charge $620 for a dress with this quality.

     

    I guess advice I can give to people might be to (if you have time) get sample fabric sent, so that you can be sure of the quality of the fabric they use. In terms of craftsmanship, I'm not sure what to say, they do an okay job, but I personally think the seamstress I use here in my local area does a better job than them.

     

    I will update if Jasmine's Bridal is happy to give me a refund.

     

    Kittyinheels



    #5332 brownskingirl

    brownskingirl
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    • Wedding Date:July 26, 2014
    • Wedding Location:Tobago - Pigeon Point beach
    • LocationTrinidad and Tobago

    Posted 30 November 2012 - 08:59 AM

    Originally Posted by KittyInHeels 

     

    I did!

     

    The dress fits well and the length is slightly too long, but I can wear heels for that, and the dress does look like the original...

     

    HOWEVER, the stitching and putting together of the dress is definitely not designer grade craftsmanship and the fabric in my eyes is also not designer grade fabric (which both I requested and paid extra for). They used a very thin silk chiffon material for the outer layer of my dress and since it's such a thin fabric, the inner skirt (the shorter part) can be seen from the outside, poor stitching makes the seams of the dress uneven and bumpy, and the corset line can be seen from outside due to thin fabric. The corst and bra cups are cheap feeling and practically doing nothing.

     

    I have sent an email to Jasmine's Bridal to request money back for the extra amount I paid for designer grade fabric and craftsmanship. If I knew I was going to get this kind of quality dress, I wouldn't have paid that extra $300.

     

    Don't get me wrong, the dress is nice, it's just not 'perfect' and I would be happy if I get $300 back out of $620 I paid. I can accept the quality if it was a $300 dress, but I would be unhappy if they charge $620 for a dress with this quality.

     

    I guess advice I can give to people might be to (if you have time) get sample fabric sent, so that you can be sure of the quality of the fabric they use. In terms of craftsmanship, I'm not sure what to say, they do an okay job, but I personally think the seamstress I use here in my local area does a better job than them.

     

    I will update if Jasmine's Bridal is happy to give me a refund.

     

    Kittyinheels

    OMGGGGG now you got me nervous as hell kittyinheels. may i ask what style was the original dress was it a maggie sottero? and can you please send pics of the one jasminesbridal made? cause i emailed them in regards to having a dress made "perrie-marie by maggie sottero" and they told me that the designer fabric is in fact a silk chiffon that they will be using. how thin is the fabric? total designer grade fabric and craftmanship for my perrie-marie gown cost usd573.00... idk maybe i should stick to my lace gown "essence Wedding Dresses", Essence D1158 or D1209 to avoid disappointments??? they told me that the essence wedding gown cost usd750 total for either designer grade! please post some pics hun im begginggggg



    #5333 uhura526

    uhura526
    • Jr. Member
    • 330 posts

      Posted 30 November 2012 - 09:28 AM

      Originally Posted by brownskingirl 

      OMGGGGG now you got me nervous as hell kittyinheels. may i ask what style was the original dress was it a maggie sottero? and can you please send pics of the one jasminesbridal made? cause i emailed them in regards to having a dress made "perrie-marie by maggie sottero" and they told me that the designer fabric is in fact a silk chiffon that they will be using. how thin is the fabric? total designer grade fabric and craftmanship for my perrie-marie gown cost usd573.00... idk maybe i should stick to my lace gown "essence Wedding Dresses", Essence D1158 or D1209 to avoid disappointments??? they told me that the essence wedding gown cost usd750 total for either designer grade! please post some pics hun im begginggggg

      she did post pics of her dress and progress.  Scroll through this thread. I don't recall the pages, but it's in the gallery.



      #5334 brownskingirl

      brownskingirl
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      • Wedding Date:July 26, 2014
      • Wedding Location:Tobago - Pigeon Point beach
      • LocationTrinidad and Tobago

      Posted 30 November 2012 - 11:05 AM

      Originally Posted by uhura526 

      she did post pics of her dress and progress.  Scroll through this thread. I don't recall the pages, but it's in the gallery.


      oh yeah,, now i remember, i scrolled through and i saw the pics of her dress and i even commented on it. i think the gown looks soooo beautiful! they did an amazing job,, i love it. maybe kittyinheeels should post some pics of her wearing the dress cause judging from pics of the finished product the dress looks beautiful i cant even criticize!



      #5335 KittyInHeels

      KittyInHeels
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        Posted 30 November 2012 - 09:41 PM

        Originally Posted by brownskingirl 


        oh yeah,, now i remember, i scrolled through and i saw the pics of her dress and i even commented on it. i think the gown looks soooo beautiful! they did an amazing job,, i love it. maybe kittyinheeels should post some pics of her wearing the dress cause judging from pics of the finished product the dress looks beautiful i cant even criticize!

        Hi girls, thanks for the messages.

         

        Well, Jasmine's Bridal did contact me back and said that

        1) The bumps and unevenness of the side, back and hip area of the dress is due to me losing weight since the order (which is not true) and the dress not fitting properly to my body. They told me to take the dress in and the dress will fit fine (not true). I told them this is not true at all, and the dress has bumps and uneven stitches even when it's on a hanger.

         

        2) They did admit that the dress is faulty because the tailor there inserted a corset when they didn't need to (a straight line dress with a thin fabric like mine should not have a corset inserted as  the lines show on the outside). So they did admit their fault to this.

         

        3) The inner skirt that is showing from the outside is also their careless error and they admitted to this also.

         

        So they offered me $140 refund for point 2 and 3, but like I said earlier, I paid extra $300 for 'designer quality' craftsmanship and fabric which clearly does not show in the result of my dress. So I would like more refund than this.

         

        I went to a trusted local dress maker/tailor that I use often today and asked them if they could do anything to the dress to make it look better. They said

         

        1) The fabric Jasmine's used is NOT of a high quality (not silk, mainly polyester). They cut the fabric straight (not diagonally) to save cost. If not cut diagonally for a fabric like my dress', the fabric has virtually no stretch that makes it uncomfortable for me to wear and sit (this is true).

         

        2) They basically used the wrong fabric for the type of dress I asked for. The fabric Jasmine's used is a silk (mainly poly) chiffon, and they think that it was 'stupid' that Jasmine's chose this type of non-stretchy thin delicate (and hard to handle) material for my dress. It is too thin and difficult fabric to work with which has higher risk of making errors.

         

        3) The bumps and unevenness of the dress is basically due to poor stitching and measurement, and my tailor said that they can't take the dress in to fix the bumps because the material is so non-stretchy that I won't be able to sit down if they take it in to get rid of the bumps. They also said that the fabric is way too thin to be manipulating further and she said she doesn't want to make it worse (she said it's always hard to fix a delicate fabric once the dress is sewn into the inner dress and zip etc). But we decided that the bumps at the back can be hidden by the veil and the bumps at the side can be hidden by my arms. My tailor did comfort me saying that only people who make/sell dresses will notice.

         

        4) My tailor thinks it was totally unnecessary to insert a corset in the dress of my style. She said she can take it out for me.

         

        5) The inner layer that is shown from outside the dress can also be removed, but my tailor said that it was 'stupid' of Jasmine's to not notice this while making. Because the inner skirt has to be removed and extra layer around the skirt will be removed, now my dress has slightly different colour at the top and at the skirt part (it is hard to notice, but it's annoying).

         

        6) My tailor kept on pointing out at poor craftsmanship of the dress (e.g. stitching the inner dress and outer dress at wrong places creating unnecessary pull and creases, bumpy invisible zip, etc).

         

        My local tailor quoted $70 for removing the corset and getting rid of the inner layer of skirt which is ok. But I still have uneven bumps in my dress at the back, hip are and side, and the dress colour is slightly different at the top and the skirt part of my dress. I guess these won't be noticed by many, but I am disgusted that I paid $600 for this quality dress. Unless they give me at least $200-$300 back, I won't be happy.

         

        The dress does look nice and is wearable, but I would have gone and got a brand new dress from home if I was to get this kind of dress for $600. My dress is soooo simple, hard to get wrong, but they got it wrong!

         

        I don't have good photos of me wearing the dress, and I don't have the dress with me now because I left it at my tailor's to be fixed, but I took some photos to send to Jasmine's.

         

        I'd say avoid silk chiffon for tight or sleek wedding dress.

         

         

         

         

         

         

         



        #5336 KittyInHeels

        KittyInHeels
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          Posted 30 November 2012 - 10:32 PM

          I sent them an email asking for refund for the amount I paid for extra designer grade fabric and craftmanship (with the list of comments my tailor made).

           

          I guess I am okay about the dress, but I won't be 'happy' until I get my $300 for extra service I paid for.

           

          My fiance reassured me that I will look good regardless. :(

           

          Maybe Jasmine's not so used to making light, sleek dress? Or the quality of their service is going down? I guess I am just 'one' customer out of many other happy customers. I don't want to upset others who ordered through Jasmine's but I thought I will post my experience for future buyers.



          #5337 uhura526

          uhura526
          • Jr. Member
          • 330 posts

            Posted 01 December 2012 - 06:18 AM

            Originally Posted by KittyInHeels 

            I sent them an email asking for refund for the amount I paid for extra designer grade fabric and craftmanship (with the list of comments my tailor made).

             

            I guess I am okay about the dress, but I won't be 'happy' until I get my $300 for extra service I paid for.

             

            My fiance reassured me that I will look good regardless. :(

             

            Maybe Jasmine's not so used to making light, sleek dress? Or the quality of their service is going down? I guess I am just 'one' customer out of many other happy customers. I don't want to upset others who ordered through Jasmine's but I thought I will post my experience for future buyers.

             

            I can understand your frustration but I do agree with your fiance, I think you will still look fabulous. You're right, the dress is nice, but according to what you pointed out is wrong with the dress, maybe they didn't do designer quality like you had requested? I don't know. I gotta be honest, I think if I saw you walking down the aisle at your wedding or whatever, I would not be able to notice or see these things lol  I do hope you come to a mutually agreed upon solution with Jasmine's though.  I'm sure they have their share of unhappy customers like any company does. What will make them stand out is their customer service and how they try to resolve the issues. Good luck.



            #5338 brownskingirl

            brownskingirl
            • Newbie
            • 131 posts
            • Wedding Date:July 26, 2014
            • Wedding Location:Tobago - Pigeon Point beach
            • LocationTrinidad and Tobago

            Posted 01 December 2012 - 08:33 AM

            Originally Posted by KittyInHeels 

            Hi girls, thanks for the messages.

             

            Well, Jasmine's Bridal did contact me back and said that

            1) The bumps and unevenness of the side, back and hip area of the dress is due to me losing weight since the order (which is not true) and the dress not fitting properly to my body. They told me to take the dress in and the dress will fit fine (not true). I told them this is not true at all, and the dress has bumps and uneven stitches even when it's on a hanger.

             

            2) They did admit that the dress is faulty because the tailor there inserted a corset when they didn't need to (a straight line dress with a thin fabric like mine should not have a corset inserted as  the lines show on the outside). So they did admit their fault to this.

             

            3) The inner skirt that is showing from the outside is also their careless error and they admitted to this also.

             

            So they offered me $140 refund for point 2 and 3, but like I said earlier, I paid extra $300 for 'designer quality' craftsmanship and fabric which clearly does not show in the result of my dress. So I would like more refund than this.

             

            I went to a trusted local dress maker/tailor that I use often today and asked them if they could do anything to the dress to make it look better. They said

             

            1) The fabric Jasmine's used is NOT of a high quality (not silk, mainly polyester). They cut the fabric straight (not diagonally) to save cost. If not cut diagonally for a fabric like my dress', the fabric has virtually no stretch that makes it uncomfortable for me to wear and sit (this is true).

             

            2) They basically used the wrong fabric for the type of dress I asked for. The fabric Jasmine's used is a silk (mainly poly) chiffon, and they think that it was 'stupid' that Jasmine's chose this type of non-stretchy thin delicate (and hard to handle) material for my dress. It is too thin and difficult fabric to work with which has higher risk of making errors.

             

            3) The bumps and unevenness of the dress is basically due to poor stitching and measurement, and my tailor said that they can't take the dress in to fix the bumps because the material is so non-stretchy that I won't be able to sit down if they take it in to get rid of the bumps. They also said that the fabric is way too thin to be manipulating further and she said she doesn't want to make it worse (she said it's always hard to fix a delicate fabric once the dress is sewn into the inner dress and zip etc). But we decided that the bumps at the back can be hidden by the veil and the bumps at the side can be hidden by my arms. My tailor did comfort me saying that only people who make/sell dresses will notice.

             

            4) My tailor thinks it was totally unnecessary to insert a corset in the dress of my style. She said she can take it out for me.

             

            5) The inner layer that is shown from outside the dress can also be removed, but my tailor said that it was 'stupid' of Jasmine's to not notice this while making. Because the inner skirt has to be removed and extra layer around the skirt will be removed, now my dress has slightly different colour at the top and at the skirt part (it is hard to notice, but it's annoying).

             

            6) My tailor kept on pointing out at poor craftsmanship of the dress (e.g. stitching the inner dress and outer dress at wrong places creating unnecessary pull and creases, bumpy invisible zip, etc).

             

            My local tailor quoted $70 for removing the corset and getting rid of the inner layer of skirt which is ok. But I still have uneven bumps in my dress at the back, hip are and side, and the dress colour is slightly different at the top and the skirt part of my dress. I guess these won't be noticed by many, but I am disgusted that I paid $600 for this quality dress. Unless they give me at least $200-$300 back, I won't be happy.

             

            The dress does look nice and is wearable, but I would have gone and got a brand new dress from home if I was to get this kind of dress for $600. My dress is soooo simple, hard to get wrong, but they got it wrong!

             

            I don't have good photos of me wearing the dress, and I don't have the dress with me now because I left it at my tailor's to be fixed, but I took some photos to send to Jasmine's.

             

            I'd say avoid silk chiffon for tight or sleek wedding dress.

             

             

             

             

             

             

             

            how stupid can they be making a dress like this with fabric that has no stretch??? why did they put a corset in a dress like this? WHYYYYY? and this is what i dont get.... why de hell would jasmines send out a dress to a customer knowing that there are sooo many errors?? they are admitting that they were careless? this is your wedding day a once in a lifetime moment wtf?? I dont think anyone will notice the stitching. your veil will hide the bumps which is bearly noticable. get rid of the corset, but u cant take it in or else u wont be able to dance properly cause there is no stretch. i think you would look beautiful though cause you do have curves in all the right places!! so i wouldnt worry if i were you!!! you deserve your money back cause this dont look like designer grade fabric. the designer fabric is nice and thick and rich looking and drapes so it hugs your body! BUT.. im sure you will rock the aisle dont worry!



            #5339 brownskingirl

            brownskingirl
            • Newbie
            • 131 posts
            • Wedding Date:July 26, 2014
            • Wedding Location:Tobago - Pigeon Point beach
            • LocationTrinidad and Tobago

            Posted 01 December 2012 - 08:42 AM

            Originally Posted by uhura526 

            I can understand your frustration but I do agree with your fiance, I think you will still look fabulous. You're right, the dress is nice, but according to what you pointed out is wrong with the dress, maybe they didn't do designer quality like you had requested? I don't know. I gotta be honest, I think if I saw you walking down the aisle at your wedding or whatever, I would not be able to notice or see these things lol  I do hope you come to a mutually agreed upon solution with Jasmine's though.  I'm sure they have their share of unhappy customers like any company does. What will make them stand out is their customer service and how they try to resolve the issues. Good luck.

            exactly uhura526, i agree with you. no one will notice.. if she hadnt pointed it out I wouldnt have noticed any of it. lol she is curvy she will look beautiful! i just dont understand why they used a non stretch fabric for a dress like this!



            #5340 inloveinkorea

            inloveinkorea
            • Jr. Member
            • 177 posts

              Posted 01 December 2012 - 09:09 AM

              I think the worst part of the dress are the corset bumps. You're getting rid of that though, so no worries. Nobody will notice the minor stitching issues on your big day. :) I hope Jasmines gives you the full money back for "designer" grade. It's clearly not.. with everything your tailor said. Chin up.. you're going to look beautiful on your day! 


              Visit my Etsy shop for affordable DIY invitations and wedsite design! http://www.etsy.com/...eaOfLoveStudios





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