Originally Posted by 2012mrstobe
Jasmine's Bridal Called Me!!!
So I sent Jasmine's my last revisions and I had already mentioned to them about me being on a time crunch because SOP screwed me over. Lisa sent me an email around 1:30am saying that she had gotten the revisions but it would take extra time to do the skirt portion and that they want to make sure I get it on time. I shot her an email back and asked how much extra time.........Fast forward to me getting up at 3:30am because I couldn't sleep. James (I think that's Lisa's husband) sends me an email and asks if he could give me a call. I sent email back giving him phone number and within 30 minutes he called me.
We talked on the phone for an entire hour and he went over every possible scenario for the bottom of the dress, telling me what the production time would be and giving me alternatives. I coudln't believe he was being so patient. He said it was important that he called because he saw in the notes that I was on a time crunch and he just wanted to make sure I got my dress exactly the way I wanted it without being too stressed and being confident that I would get a beautiful dress. He informed me of the risk I was running (well not necessarily the "risk") but what the dress would look like if I added "a couple of layers of ruffles" at the bottom as I had indicated. He gave me quite a few options. He told me that while it was 5:30am here in the U.S., it was 5:30pm there and it was at the end of their work day and the workers were going home. He said for me to find pictures of several options of how I wanted the bottom and send them to him. He said he would be sending me an email and consistently checking his email for the pictures. He even said I could give him a call back (which I won't be doing because calling to Jamaica is high enough......can you say "calling to China???? LOL)
I told him I was really impressed by the customer service and he said that because time was of the essence he knew he needed to speak to me to make sure the dress was being recreated like I wanted it. He said their dress shop used to be in the United States so they are all about customer service, unlike some Chinese dress shops. He even said he knew about the FB page that someone had set up warning people against Shades of Pale and that they had posted. He says they have worked with a lot of brides that got scammed by Shades of Pale.
Now off to find out how I want the bottom of this dress!
Can you please give me his name? Is it Chinese name?