Originally Posted by thespill
For those considering ordering from Shades of Pale, let me warn you as to how they can take your money. I thought as long as I paid through PayPal, I was safe; however, a dispute (for PayPal to get you your money back) has to be filed within 45 days of payment. Of course, not many companies will have your dress done within 45 days. PayPal was willing to work with me IF I could prove that the dress was supposed to be here by a certain date. Emails are apparently too easily manipulated and wouldn't suffice. A website would have been fine, but SoP of course doesn't have one, just Facebook. And they didn't write an ETA on their PayPal invoice to me.
I've filed a dispute through my credit card company, who is now working WITH PayPal to a) get a refund and check their clientelle history on PayPal to see if they should even be selling through it anymore. They are going after both SoP AND their bank to get a refund and I trust that the credit card company will be pretty ruthless, as THEY have refunded me and are getting money back for themselves.
I've contact SoP several times, it's weeks past the date the dress was supposed to be here, and they won't respond. I'm not interested in dresses from them anymore, as it will be too late to wear them by the time they get here - I just want a refund. If anyone else has had a bad experience, I encourage you to contact PayPal and report them, leave a written online review, and anything else you can. They've scammed me and, it seems, several other people out of hundreds of dollars, not to mention royally screwed up my wedding attire plans and left me scrambling.
I am sure u will like this page on FB. It's called "Cheat by shade of pale bridal" (simply search on FB). Please find, like and support!