Sorry this was directed to JoanneIreland....
Originally Posted by lleow3
I know...I had the same problem with One-Stopos. I wanted to send it back for alterations but they refused to pay shipping. Shipping (as with any service cost eg alterations etc) costs alot of money- with that money I might've as well made another dress. Their terms and conditions said that they'd pay the shipping- but really they would only pay one way shipping from China to back where you are. Hopefully babyonline would be nicer and pay for the return shipping cost
If that fails, I'd go for reimbursement for local alteration costs--- have you brought it to a seamstress for a quote yet? And then scan/email the quote and tell them how much it'd cost....I imagine it'd be over and above the maximum they'd want to pay, but at least you'd recover some of the cost.
And then either 1. get it let out by seamstress. 2. try a different gown-maker (jasmine's or dressilyme sounds good to me).