Wthoms, do you mean One-Stopos? I didnt have a lot of trouble dealing with them. Do you have a large time difference with them? Check their local time (they're in Suzhou, the chinese bridal down, near Shanghai). I usually send them messages and they get back to me in 24 hours, although I do think Babyonline is friendlier, as I've chatted with them as well. The person I dealt with called him/herself R.
They arent as detailed as Babyonline though, they don't take other measurements like neck to waist etc (which is probably why my dress neckline was too high). Yeah they did charge me pretty quickly (5 hours?) after I made my order.
Have you escalated your case to DHGate yet?
Originally Posted by Wthoms
This company is a scam at worst - and extremely poor customer service - likely selling Chinese knockoffs at best. I tried to order my dress online - told them to answer a couple of questions before placing my order. they ignored the request and charged my card anyway within a few hours. I tried to cancel the order within 24hours as they said and realized then that the only way you can contact them is by email since they dont provide a phone number and live chat is never online ( I checked every 30mins for days). I emailed a few times and they never replied to any of them. I am now trying to get my money back through my credit card. This company also goes by the name of endenbridal or mygloryprom. I wonder if the dress will ever arrive but doubt it.