This is really to anyone who is stressing about their dress not getting to them in 3 weeks:
I think that the storms and holiday have everything to do with being able to provide honest customer service.
If you lived/worked in a place where you rarely got time off from the city to see your family in the country except for a 6week time period around Christmas/New Years - and EVERYONE took this time off it wouldn't seem odd at ALL that no one was able to return you emails in a "timely" fashion. I've emailed back and forth a LOT with the babyonline rep (and I won't be ordering my dress for almost a YEAR, so I'm not even a POSSIBLE sale yet), and have always got my replies within hours (as long as it wasn't night time in China). I'm not Chinese, but I live in San Francisco, and understand how HUGE New Years is (Almost ALL Chinese businesses are closed for the week at least) - so I haven't even been trying since mid January LOL!
Also keep in mind it's not JUST the dress factories that shut down - it's almost EVERYTHING!!! Remember, it's the one time workers can relax and spend time with families... we can't expect them to make dresses in 10 days 365 days a year
I think storms and the new year have nothing to so with being able to provide honest customer service and provide an explanation as to why none of the postal websites have info and can't track your package. Seems simply fishy to me.
Luckily for you Bonnie, you worked with a trustworthy seller who was able to communicate clearly and not give you the run around. I would hate for any bride to have to go through what I am with their wedding gown! I honestly just don't feel that babyonline is a provider of consistent service anymore.