Travel Agent Drama... Am I wrong??? *Long*
Posted 04 February 2009 - 05:11 AM
Over a year ago I booked our wedding with the Atlantis resort in the Bahamas. We received a group rate which I was very pleased with. However, when booking a 'group' with them a booking form needs to be filled out with credit card/billing information for each room. I felt uncomfortable with having my family send me that information, plus since I already had so much on my plate I didnt want to be in charge of booking there rooms as well. A friend of mine suggested her cousin to me and since I didn't know anyone else I went with her.
For my own booking I did all the homework. I gave her the flight numbers, times, airline, everything. I told her that I wanted to stay at one tower for X amount of days and then X amount of days at another (the resort has multiple levels of towers) we were staying at a lower one for the begining and then going over to there best one for the honeymoon. I and she knew the prices per night. I did my numbers and knew what the total would be. She called me and said that she could do a package deal for me which ended up being $450 cheaper. Sounds great right
WELL, Come to find out the "package" only included the second half of our stay. So in the long run it would end up costing me over $1000 more then my original figure. We spoke about the issue and we ended up canceling with her and I ended up booking it myself. However, she was charging me $400 for a cacelation fee. My FI was pissed to say the least. He canceled the charge on our account and we received all the money back, the bank agreed she was in the wrong based on all the emails I had. I received an email from her today that basically cursed me out. She wants her $400.
I don't know what to do now. Can I trust her? She has all my family members credit card information and is in control of booking all the rooms. She hasn't submitted anything to the resort yet because she said she was waiting to do them all at once.
Does anyone else feel like they are fighting one battle after another? I am just so frusted with all of this that I just dont even want to bother anymore. Besides the help/ideas from everyone on here I am doing this all on my own. I wish I had someone to fight these battles for me because I am exausted.
Thank you for listening
Posted 04 February 2009 - 11:05 AM
Do you think she will book your family's rooms without issue or do you think she will intentionally mess up the reservations? Maybe ask your friend about this. You don't need to get her in the middle of it, but she might be able to attest to her character.
I also think you are within reason to draft a nice letter asking if she would still like to work on your account. Something like, I'm sorry we weren't able to work together in a parofessional manner but I would like to know if you are still willing and able to assist my guests with thier travel arrangements. If not, then will need to find another travel agent...
She can't just charge your relatives if no services are performed or received. It's illegal and the CC companines will issue a charge-back. It is more of a pain than anything else.
Posted 04 February 2009 - 11:20 AM
idk if i would involve the cousin, i mean she must trust her character if she recommended her??
Posted 04 February 2009 - 05:04 PM
Posted 04 February 2009 - 07:41 PM
If she is sending you nasty emails (make sure you track those!) then I would not trust her to deal with the rest of your guests travel arrangements - that is a disaster waiting to happen! I would suggest looking for a new TA asap - there are some great ones on here I heard! Also, Erin is right...if you didn't sign a contract then you are under no obligation to pay any kind of cancellation fees.
Good luck hun!! I wish you all the best!
Posted 05 February 2009 - 01:35 AM
Posted 05 February 2009 - 11:02 AM
Posted 05 February 2009 - 11:29 AM
Posted 05 February 2009 - 11:34 AM
Stay strong. It will get better.
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