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Iberostar Rose Hall Brides - Post all info/questions here!


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#5871 Jaclyn111

Jaclyn111
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  • 28 posts

    Posted 27 February 2013 - 05:36 PM

    Does anyone have a template for OOT bag "survival kits"?  I'm willing to pay for it, I just can't find one anywhere and all of the ones posted on here, I can't open because I don't have enough posts. :(  Anyone?  Much appreciated!



    #5872 Ally1521

    Ally1521
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    • 15 posts
    • Wedding Date:July 26, 2014
    • Wedding Location:Iberostar rose hall suites
    • LocationPhiladelphia, Pa

    Posted 04 March 2013 - 08:42 AM

    Hello, I am trying to secure my wedding date in June 2014 at Suites and I can not get in contact with anyone. I did email them about a week ago and still did not hear anything back. Has anyone else had this problem? and what is the direct number for the wedding coordinator because when I call I just get random people. 

    Does anyone have the pricing for packages also? 



    #5873 MindyandDax

    MindyandDax
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    • 35 posts

      Posted 04 March 2013 - 04:54 PM

      Hello Ladies! 

       

      I've just recently started planning and have contacted Iberostar Rose Hall Suites through email and telephone about a specific date that I would like to request. I have not heard anything back and I was just wondering if it usually takes longer than four days for them to get back to you??



      #5874 MindyandDax

      MindyandDax
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      • 35 posts

        Posted 04 March 2013 - 05:00 PM

        Hey Ally,

         

        I am trying to secure a date in 2014 as well and still have not heard back. Please let me know if you get any information on a better way to get into contact with them or hear back from them. I called today to speak with someone but they said the wedding specialist went to lunch. I left all my contact information and am hoping to hear back soon. 

         

        Thanks,

         

        Mindy



        #5875 Lisa Dyer

        Lisa Dyer
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        • 29 posts

          Posted 05 March 2013 - 08:47 AM

          If you're working with a TA, I'd suggest getting them to contact the resort. My TA did this for me and it look less than a week from the point of contact to the signed contract and deposit.



          #5876 MindyandDax

          MindyandDax
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            Posted 05 March 2013 - 09:14 AM

            Do y[quote name="Lisa Dyer" url="/t/34054/iberostar-rose-hall-brides-post-all-info-questions-here/5790#post_1878797"]If you're working with a TA, I'd suggest getting them to contact the resort. My TA did this for me and it look less than a week from the point of contact to the signed contract and deposit. Do you have any recommendations for a TA?

            #5877 heather1214

            heather1214
            • Jr. Member
            • 229 posts

              Posted 05 March 2013 - 11:44 AM

              Originally Posted by MindyandDax 

              Hey Ally,

               

              I am trying to secure a date in 2014 as well and still have not heard back. Please let me know if you get any information on a better way to get into contact with them or hear back from them. I called today to speak with someone but they said the wedding specialist went to lunch. I left all my contact information and am hoping to hear back soon. 

               

              Thanks,

               

              Mindy

              Be thankful if they get back to you within a month!  Like Lisa said, you can have your TA contact them for a quicker response, but they usually take a month or more to get back to you.  Until you are about 2 months out (so I've heard) the WC don't really pay any attention to you. 

              My wedding is less than 3 months and I havent heard from Nicole since October.  Just be prepared to be patient if you are set on the Iberostar brand, they are ridiculously understaffed in their wedding department.



              #5878 Kassi22

              Kassi22
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              • 135 posts

                Posted 05 March 2013 - 12:17 PM

                Originally Posted by heather1214 

                Be thankful if they get back to you within a month!  Like Lisa said, you can have your TA contact them for a quicker response, but they usually take a month or more to get back to you.  Until you are about 2 months out (so I've heard) the WC don't really pay any attention to you. 

                My wedding is less than 3 months and I havent heard from Nicole since October.  Just be prepared to be patient if you are set on the Iberostar brand, they are ridiculously understaffed in their wedding department.

                 

                Ha!

                I'm heading down for my wedding in less then 3 weeks. I only got the final detail document yesterday, and that was after I contacted them about it. .. and I haven't gotten any responses on questions in the past few months. My nerves are being tested that's for sure.. I'm trying to just breath.... and stay calm and have faith that they are miracle workers once you arrive :)

                 

                Just sucks as I have so much work to do.. that Im waiting on them to respond before doing.. the obviously don't realized that people are waiting on them. I know they are busy.. I get that.. I just wish Iberostar would hire someone JUST for answering questions!



                #5879 heather1214

                heather1214
                • Jr. Member
                • 229 posts

                  Posted 05 March 2013 - 12:40 PM

                  Originally Posted by Kassi22 

                   

                  Ha!

                  I'm heading down for my wedding in less then 3 weeks. I only got the final detail document yesterday, and that was after I contacted them about it. .. and I haven't gotten any responses on questions in the past few months. My nerves are being tested that's for sure.. I'm trying to just breath.... and stay calm and have faith that they are miracle workers once you arrive :)

                   

                  Just sucks as I have so much work to do.. that Im waiting on them to respond before doing.. the obviously don't realized that people are waiting on them. I know they are busy.. I get that.. I just wish Iberostar would hire someone JUST for answering questions!

                  They absolutely do not consider the fact that each bride is going to do things differently.  We are not "cookie cutter" brides so planning decor, favors, wedding ceremony location/reception are things that need to be done BEFORE the day of the wedding!   I think they just assume that you can do everything when you get there.  I met Nicole on our site visit, she is very sweet and she definitely has a "ya mon" attitude.  I'm sure she is amazing at her job, so I do have a ton of faith that each of our weddings will be all that we imagined and more!


                  I just started answering my own questions.  Like confirming the ceremony time.  Never heard back from WC so I made my own executive decision and put it on my invites.  And it WILL be accommodated!

                   

                  When I looked into having the wedding at Sandals, there was a team in Florida who handled all the beginning stages, questions, booking a date etc.  and once you locked in, THEN the wedding coordinator contacted you.  Definitely a more feasible approach.



                  #5880 Ally1521

                  Ally1521
                  • Newbie
                  • 15 posts
                  • Wedding Date:July 26, 2014
                  • Wedding Location:Iberostar rose hall suites
                  • LocationPhiladelphia, Pa

                  Posted 05 March 2013 - 01:17 PM

                  Mindy, 

                   

                  I finally got in contact with someone to send me the wedding request form but since filling that out and sending it back in I have not heard a thing! I am trying to book the date and put down my deposit so I can know for sure my date is locked in but I cannot get a hold of anyone again. Anyone who is having their wedding at the suites, can you help me with this information?






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