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Iberostar Rose Hall Brides - Post all info/questions here!


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#4881 IslandBride201x

IslandBride201x
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  • 237 posts

    Posted 09 April 2012 - 04:57 AM

    I am using one of their associates, Ronald.  I filled out the form and then Paula and I emailed back and forth.  She was very responsive and answered all of my questions.  Now when I booked last year, she did tell me that she was home in TX at the time.  She had said that if I don't receive a response timely, they are probably in Jamaica and internet is spotty.  February seems like a long time with no response though.  Not sure if this helps at all, but good luck and I hope you are able to get in touch with them.
     

    Originally Posted by BrideMichyBoo 

    Hey
    I was just wondering if anyone out there has used or is using Sungold for their wedding photographers? Whether its Paula and Damian or their associates. I've been trying to get in touch with them since February and I've sent them 2 FB msgs and I filled out the form on their website and I even called their contact number. Is it typical of them to take this long to respond? Any advice would be helpful. Thanks :)


     


    Kim & Eric ~ July 22, 2012
    Married to my best friend, the one I laugh with, live for, dream with, love
    Iberostar Rose Hall Suites, Montego Bay, Jamaica


    #4882 Jamaica2012

    Jamaica2012
    • Jr. Member
    • 176 posts

      Posted 09 April 2012 - 09:42 PM

      I am using Sungold and have had many email conversations with Paula as of lately. She is usually pretty responsive. Try this email

      paula@sungoldphoto.com 

      Good luck


      4.27.2012 @ Iberostar Rose Hall Beach ~ Montego Bay


      #4883 Cateyedcutie

      Cateyedcutie
      • Jr. Member
      • 159 posts

        Posted 11 April 2012 - 03:37 PM

        After catching up on this thread, canceling my wedding at the grand appears to be the best wedding planning decision I've made thus far. I don't care how gorgeous the resort, I refuse to pay for incompetence. I'm West Indian and understand the concept of laid back island time. Waiting weeks on end for a simple email reply that never comes and leaving several unreturned messages isn't island time, it's lax and unprofessional. Don't get me started on the policy and price changes that vary depending on who replies. I'm not thrilled about planning an at home wedding, but I'm over the moon about vendors who return emails in 24 hours or less and know how to answer a goddamn phone. *vent over* lol

        #4884 JamaicaSukie

        JamaicaSukie
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        • 75 posts

          Posted 12 April 2012 - 05:10 AM


          WORD!!!!!  My BIGGEST regret is dealing with Iberostar AT ALL!  I sincerely hope that once I get there (and they can't avoid me) the service/response is better.  But yeah, honestly, this experience has been anything but cute.  Waiting weeks, sometimes months, to respond to your client is unacceptable.  And this "island time" excuse is just that...AN EXCUSE!  I wish I could've cancelled my wedding there but unfortunately most of my guests are booked and excited to be coming.  But I would not recommend this resort to a bride.  It has been stressful not getting timely responses and then getting 'tude when I send multiple emails following up on the emails that have gone unanswered for weeks.  Oh, AND they NEVER admit when they are wrong or a mistake has been made.  I expressed my concerns about 2 couples' paperwork being lost recently and they responded that they have NEVER lost anyone's paperwork.  Huh???  So are they calling the brides on this forum liars?  SMDH!
           

          Originally Posted by Cateyedcutie 

          After catching up on this thread, canceling my wedding at the grand appears to be the best wedding planning decision I've made thus far. I don't care how gorgeous the resort, I refuse to pay for incompetence. I'm West Indian and understand the concept of laid back island time. Waiting weeks on end for a simple email reply that never comes and leaving several unreturned messages isn't island time, it's lax and unprofessional. Don't get me started on the policy and price changes that vary depending on who replies. I'm not thrilled about planning an at home wedding, but I'm over the moon about vendors who return emails in 24 hours or less and know how to answer a goddamn phone. *vent over* lol


           


          Marrying the love of my life in Jamaica on 7/7/12 and have 11 people booked so far!!


          #4885 burnison09

          burnison09
          • Newbie
          • 19 posts

            Posted 12 April 2012 - 07:53 AM

            Hey ladies I have a quick question!  I am getting ready to mail out the notorized copies of mine and FI's birth certificates and passports.  My question is for the birth certificates can I just make a copy like with a copy machine and then have the notory certify them or do I need to order one from the state?  Thanks!



            #4886 DThomasG

            DThomasG
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            • 4 posts

              Posted 12 April 2012 - 01:33 PM

              Futuremrstgun, 

               

              Thanks for the heads up, "peeved" is definitely putting it lightly, I would have been livid.  Yes, very flattering for them to use your photos (and the picture was beautiful!!!) but how dare they take a precious and private moment for you and your husband and use it as a hot marketing campaign - let alone without your permission.  Unreal



              #4887 DThomasG

              DThomasG
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              • 4 posts

                Posted 12 April 2012 - 01:33 PM

                Futuremrstgun, 

                 

                Thanks for the heads up, "peeved" is definitely putting it lightly, I would have been livid.  Yes, very flattering for them to use your photos (and the picture was beautiful!!!) but how dare they take a precious and private moment for you and your husband and use it as a hot marketing campaign - let alone without your permission.  Unreal



                #4888 futuremrstgun

                futuremrstgun
                • Member
                • 995 posts

                  Posted 12 April 2012 - 04:16 PM

                  Yeah, it's a weird thing...and I hope no other bride has the same experience. Wish someone would've warned me...apparently, the practice is widespread so BEWARE! :( R~

                  Futuremrstgun, 

                   

                  Thanks for the heads up, "peeved" is definitely putting it lightly, I would have been livid.  Yes, very flattering for them to use your photos (and the picture was beautiful!!!) but how dare they take a precious and private moment for you and your husband and use it as a hot marketing campaign - let alone without your permission.  Unreal



                  #4889 BrideMichyBoo

                  BrideMichyBoo
                  • Newbie
                  • 45 posts

                    Posted 12 April 2012 - 06:53 PM

                    Thanks for all your advice ladies.  I emailed Paula at the Sungold email address and she got back to me within an hour.

                    Originally Posted by futuremrstgun 


                    I'm surprised Paula hasn't responded. They do some beautiful work. I know they travel between TX and Jamaica regularly. Keep trying as I believe they are one of the premier photographers in Jamaica. Good luck!! R~


                     



                    #4890 Cateyedcutie

                    Cateyedcutie
                    • Jr. Member
                    • 159 posts

                      Posted 13 April 2012 - 01:34 PM

                      I forgot to mention that sometime after canceling my wedding, my credit card was used fraudulently (to the tune of about 2k) and I suspect the info I faxed to book the date was the cause. I've since closed the account and the fraud department is looking into it.




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