Jump to content
Angel & Sy

Iberostar Rose Hall Brides - Post all info/questions here!

Recommended Posts

I just wanted to let off a little bit of steam. My wedding is 3 weeks away at IRHB and the WC emailed me today and told me 'because of the number of people (I have 40 guests) they have changed my non-private reception to a semi private reception because they need to close off two seating times until 8:30'. This was NEVER discussed with me before and I have several emails stating that I was having a non private reception and it was of no cost. How the f*** can they just change things last minute and expect us to be ok with it? I refuse to pay this.

 

Has anyone else run into this problem? If you have, how did you deal with it?

 

 

Share this post


Link to post
Share on other sites

I forgot to add that they are charging me $400 for this...seriously? wtf

Originally Posted by poddoc View Post

I just wanted to let off a little bit of steam. My wedding is 3 weeks away at IRHB and the WC emailed me today and told me 'because of the number of people (I have 40 guests) they have changed my non-private reception to a semi private reception because they need to close off two seating times until 8:30'. This was NEVER discussed with me before and I have several emails stating that I was having a non private reception and it was of no cost. How the f*** can they just change things last minute and expect us to be ok with it? I refuse to pay this.

 

Has anyone else run into this problem? If you have, how did you deal with it?

 

 

 

 

 

Share this post


Link to post
Share on other sites

I reserved my date for Aug 24,2013. I am thinking of canceling EVERYTHING with IRHS!! I agree their lack of communication is EXTREMELY UNPROFESSIONAL!! I faxed my Credit Card information as well as OUR Identification along with ALL OF OUR contact information, they CLAIM they never received it!! So OUR info is just floating around!!! I am going to look into IRHG and see if they are better!!

Share this post


Link to post
Share on other sites

Yes, I could understand for what you going through, Me and Fiancee have the same day but for this year August . Before we had receive our confirmation for our wedding day we had some issues getting in contact with them also. We been e mailing Tiffany or Nicole ( wedding coordinator at the suites) but when we send our info there no problem maybe because we wrote Nicole name on the paper we had faxed to them. 

Share this post


Link to post
Share on other sites

Yes, I could understand for what you going through, Me and Fiancee have the same day but for this year August . Before we had receive our confirmation for our wedding day we had some issues getting in contact with them also. We been e mailing Tiffany or Nicole ( wedding coordinator at the suites) but when we send our info there was no problem but maybe because we had wrote Nicole name on the paper that we had faxed to them

Share this post


Link to post
Share on other sites

Sorry to hear that - we experienced the same thing.  I worked through my travel agent and it took almost a week for them to confirm that they received our paperwork, card info, and had booked the date for us.  It makes you nervous since the hotel chain only does one wedding a day.  The excuse we got is that the wedding coordinator was on vacation or out of the office or something.  After we had our travel agent bug them we got a verbal confirmation then the written two days later.  I am thinking about changing to the grand as well they are just much more for a private reception.  

 

Let me know if you have questions I have tons of info sent to me by my travel agent...pricing sheets, etc.

Share this post


Link to post
Share on other sites

I know everyone is complaining about hearing back from the WC at the Suites...  when I emailed my date request, I followed it up with a phone call and then got a confirmation email the next day.  I have heard back one or two times since... but I did email the WC last Friday with a bunch of questions and have not heard back yet...  I am SUCH a planner when it comes to things - own my own business and expect emails back the same day.  But in this case, you have to think that my wedding is about 13 months away.  Whether they respond to my email today or next week it doesn't really matter in the grand scheme of things.

 

Just think how many emails they get daily - from brides with date confirmations, brides with upcoming weddings, brides looking to book, brides looking for information PLUS they have to plan and deal with the weddings that are happening daily.  That is a ton of work for the few WC they have on property.

 

I have heard that as your wedding gets closer, the resort is much quicker with responses.  The WC has also told me that I don't have to pick flowers, tablecloths, cakes, etc. until next January or February.  I'm not sure if other people have been told otherwise but that is FINE with me.

 

One of the best parts of having a destination wedding is having less to worry about!  We don't have to go find flower vendors and this and that - it's more about choosing what we want and the hotel will get it done.  Trust me, this time next year if I'm not hearing back, I'll have a huge problem but right now, it's not the end of the world.

 

And, that's why this forum is so awesome.  So instead of the WC answering a million zillion questions a day, probably about the same thing, people can just ask here and then not have to bother her about it.

Share this post


Link to post
Share on other sites

I couldn't agree more Allie!  They host a wedding daily and then have to field questions from all of us brides that don't have their wedding until a month or even a year out.  At first I was so frustrated too but then think about your own job and put yourself in Nicole's shoes.  She has A LOT on her plate.

 

I am getting married there April 29, 2012 and has of recently Nicole picks up the phone and calls me and responds to my emails quickly.  They aren't worried about May or even 2013, they are worried about their brides right now that are about to walk in the door. I would much prefer answers NOW then getting them 8 months ago. 

 

Use this blog to get answers to your questions that you have - you will get a much quicker response!!

 

Best of luck!  If you read Trip Advisor or any other rating source they give great reviews for this hotel and I am so looking forward to leaving in 5 days to marry my best friend there!

Share this post


Link to post
Share on other sites

Hi all! I am getting married Jan 18 2013 at the Beach location. I am interested in a private reception and the options available are the cajun restaurant or the steakhouse. I have found plenty of reviews or posts of brides who have had their private reception at Uncle Tonys steakhouse, but i have not seen anything about the cajun restaurant Jambalaya. Have any past brides have any photos or information on a private reception at Jambalya?

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×