Jump to content
Sign in to follow this  
syl1115

Westin St. John **Don't go to sleep**

Recommended Posts

Some of you may remember my post on being laid off from my job of 21 years in October. Well, my MOH has a timeshare at the Westin in St. John, VI and she was going for a week after Thanksgiving. She talked me into joining her for a few days just because I felt so bad about not having a job, etc. I decided to join her the Sunday after Thanksgiving and return the following Friday. I flew Delta (never again) and 14 hours later, I was in St. Thomas. I had to wait another hour for the taxi to take me to Redhook to catch the water taxi over to St. John. Yes, the longest trip ever, but that is another story. We had a great time all week. Soaked up the sun, shopped, kayaked, took an island tour, drank and ate. On Tuesday I started noticing a rash on both of my arms. I thought it may be a sunburn and I ignored it. Thursday I noticed a couple of red bumps on my legs and I thought that those were from sand fleas on the beach. On Friday I noticed some more on my arms.

 

We left to return home and by the time I got home Friday night around 11:30 pm, I was beginning to itch like crazy. By Sunday, my legs from the knee down, was covered in bites and my arms had several bites. They itched like hell. I thought it may be a reaction from the sun and my antibiotics I was taking for a sinus infection. I did some research online and found out it was not a reaction to the medication and sun, but it was bedbug bites! I searched all over the internet for more information and my symptoms and bites matched others bitten by bedbugs. Now the Westin is a rather fancy hotel/timeshare on St. John and they boast about their "heavenly beds". The beds are heavenly, but also infested with bedbugs.

 

A week later, the itching is starting to subside. The moral of this story is to make sure to check your bed before you get in it and don't take your guests to the Westin in St. John! I sent them an email and here is the response I received.

 

Dear Ms. Howard,

 

Thank you for your recent email regarding the stay at The Westin St. John Resort and Villas.

 

Regretfully, due to recent changes in our privacy policy, we cannot accept information from non-registered guests without the guest's permission.

 

We would respectfully request that you have the guest contact Corporate Customer Service at 1-800-328-6242 and either authorize the disclosure of the information contained on the reservation to you or open a Corporate Customer Service complaint file with their comments.

 

Thank you for assisting us in protecting the privacy of our guests.

 

Best Regards,

 

Amy Mellor

Specialist, Corporate Customer Service Department

Starwood Hotels & Resorts Worldwide

 

Original Message Follows:

------------------------

 

Subject: Your Feedback to Westin

 

I stayed at this resort from 11/30 to 12/5. On the last day I started noticing bumps on my arms and legs. When I returned home, there were several of them and they itched very bad. I did some investigation and identified the bites as bedbug bites. I feel that the Heavenly Bed in unit 2511 is invested with bedbugs. I was there as a guest to a Starwood owner and as a timeshare owner myself, this is horrific. I have used my timeshare (not starwood) many times and have never experienced anything like this. I would suggest a thorough cleaning of all bedding in this unit immediately.

Share this post


Link to post
Share on other sites

Ohhh nooo!!! Sorry to hear that Sylvia! That really sucks. smile41.gifAnd the resort's response is totally unacceptable. I hope you follow up with them for sure. It shouldn't matter that you are'nt the "registered guest" for them to take action regarding your complaint!

 

When a friend thought she had a bed bug problem, she called an exterminator who told her that one thing people never do that we all should do is check beds while we're on vacation.

What she told me was an eye opener & has totally changed what I do when I travel. It's really annoying cuz who wants to check beds when on vacation? But, its definitely something we all should do every time.

 

He said to always check the head board & the bed itself. If you see those black specks that I'm sure you saw when you did your research, the bed may have bed bugs. He also said to do this especially on cruises. His most important bit of advice was regarding luggage. Bed bugs can get in your luggage & you can unknowingly bring them back home with you! girl_werewolf.gif

You should never have your luggage on the floor & should always use those luggage racks that some hotels provide. Also, when you return home, never put your luggage directly on your bed & always wash your clothes, even those that you didn't wear. Lastly, try to empty your luggage in another room other than your bedroom, then vaccum the luggage out, with a vaccum that has a hepa filter, and then when you go to store the luggage, after it has been vaccumed, put a garbage bag over it & tie it. This helps to keep any bed bugs out.

 

I'm telling you, after her scare & hearing his advice, I went out & bought one of those covers for my mattress & box spring, just to be on the safe side as they can travel from apartment to apartment through vents, light fixture's etc....sigh!!!

 

Anyway, sorry for the long rant, but I hope your feeling better soon & I hope that the hotel takes some action on your complaint!

Share this post


Link to post
Share on other sites

OMG that is brutal, it is my worst nightmare. Sorry you had to go through all of that, and i am horrified that the resort apparently could care less about the problem! It is completely unacceptable!!!

Share this post


Link to post
Share on other sites

Oh Sylvia that SUCKS. You hear the stories about bed bugs, and hope it never is a bed you'll be sleeping in. YUK! Crazy that they won't even look into your complaint. You should resend and say you are the guest. It's their way of not having to compensate for unacceptable conditions.

Share this post


Link to post
Share on other sites

OMG Sylvia - I am totally freaked out. I am going to do some research on bed bugs. During our stay at the RIU I kept getting these bites on my legs and I wonder if that's what they were!!

 

I am so grossed out! The weird thing was only me and the baby got them. All were mostly on our legs. OMG - I am off to research.

 

Something to definitely watch out for. I am so sorry this happened to you.

Share this post


Link to post
Share on other sites

ah that is horrible -Starwood never solves any problems with letters - they make every excuse...I wrote a letter about how terrible we were treated by the staff on a stay for my friend's wedding and I got a response of something like (in better words of course): "Im sorry we can't deal with this because it is a room block someone booked in Los Angeles - you will need to contact the HR department in Los Angeles" - huh? I just let it go at that point, it was frustrating

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  


  • Best Destination Wedding Sponsors



    Facebook Pinterest Google+ Twitter
  • Posts

    • This coming November, I will be marrying the woman I don't truly deserve but I was so blessed that God gave me her. Half of my life, I have been a douchebag. I have played with different women’s hearts. I thought I would never be able to meet someone who will love me wholeheartedly, until this woman came. I don’t deserve to be cared and loved by such an angel. No matter how bastard I was, she still accepted me for who I am. Loving me sincerely is what she has done since the first day. Because of that, I know deep within that she deserves someone better, but she chose to stay and love me. And I was beyond grateful for that. 
    • Have you decided? We just booked a wedding and stay at Azul Sensatori Negril for December 2019!
    • Nicole, did you decide which resort yet?  We are guessing anywhere from 25-40 people.  Shamil! Welcome and congrats!  We booked the twilight ceremony as well. How many people will you have? Who is your planner?  We still havent spoken to ours but finally locked down a date on the 29th of this month. Dying over here.  What locations have you looked at so far?  
    • Yeah, Put it all into the cake! Make it tasty   So u will be original 100%))) What are u waiting from those weddings? U think its the best idea?:)  I'm using https://escortinbudapest.info for weddings every day
    • You can always contract a providing food organization if your Marriage Halls in Hyderabad remove you from the conventional corridor in addition to out into the obscure.   On the off chance that you have adequate spending plan, you can look at a major setting/lodging that offers roughly everything that you require for your gathering, such as wedding cake, blooms, birds, excitement, drinks, stylistic layouts, and so on. Reception Halls in Hyderabad Wedding Halls in Hyderabad Marriage Halls in Hyderabad
       
  • Topics

×