Westin St. John **Don't go to sleep**
Posted 14 December 2008 - 11:50 PM
We left to return home and by the time I got home Friday night around 11:30 pm, I was beginning to itch like crazy. By Sunday, my legs from the knee down, was covered in bites and my arms had several bites. They itched like hell. I thought it may be a reaction from the sun and my antibiotics I was taking for a sinus infection. I did some research online and found out it was not a reaction to the medication and sun, but it was bedbug bites! I searched all over the internet for more information and my symptoms and bites matched others bitten by bedbugs. Now the Westin is a rather fancy hotel/timeshare on St. John and they boast about their "heavenly beds". The beds are heavenly, but also infested with bedbugs.
A week later, the itching is starting to subside. The moral of this story is to make sure to check your bed before you get in it and don't take your guests to the Westin in St. John! I sent them an email and here is the response I received.
Dear Ms. Howard,
Thank you for your recent email regarding the stay at The Westin St. John Resort and Villas.
We would respectfully request that you have the guest contact Corporate Customer Service at 1-800-328-6242 and either authorize the disclosure of the information contained on the reservation to you or open a Corporate Customer Service complaint file with their comments.
Thank you for assisting us in protecting the privacy of our guests.
Specialist, Corporate Customer Service Department
Starwood Hotels & Resorts Worldwide
Original Message Follows:
Subject: Your Feedback to Westin
I stayed at this resort from 11/30 to 12/5. On the last day I started noticing bumps on my arms and legs. When I returned home, there were several of them and they itched very bad. I did some investigation and identified the bites as bedbug bites. I feel that the Heavenly Bed in unit 2511 is invested with bedbugs. I was there as a guest to a Starwood owner and as a timeshare owner myself, this is horrific. I have used my timeshare (not starwood) many times and have never experienced anything like this. I would suggest a thorough cleaning of all bedding in this unit immediately.
Posted 15 December 2008 - 12:10 AM
When a friend thought she had a bed bug problem, she called an exterminator who told her that one thing people never do that we all should do is check beds while we're on vacation.
What she told me was an eye opener & has totally changed what I do when I travel. It's really annoying cuz who wants to check beds when on vacation? But, its definitely something we all should do every time.
He said to always check the head board & the bed itself. If you see those black specks that I'm sure you saw when you did your research, the bed may have bed bugs. He also said to do this especially on cruises. His most important bit of advice was regarding luggage. Bed bugs can get in your luggage & you can unknowingly bring them back home with you!
You should never have your luggage on the floor & should always use those luggage racks that some hotels provide. Also, when you return home, never put your luggage directly on your bed & always wash your clothes, even those that you didn't wear. Lastly, try to empty your luggage in another room other than your bedroom, then vaccum the luggage out, with a vaccum that has a hepa filter, and then when you go to store the luggage, after it has been vaccumed, put a garbage bag over it & tie it. This helps to keep any bed bugs out.
I'm telling you, after her scare & hearing his advice, I went out & bought one of those covers for my mattress & box spring, just to be on the safe side as they can travel from apartment to apartment through vents, light fixture's etc....sigh!!!
Anyway, sorry for the long rant, but I hope your feeling better soon & I hope that the hotel takes some action on your complaint!
Posted 15 December 2008 - 12:44 AM
Posted 15 December 2008 - 10:34 AM
Posted 15 December 2008 - 06:57 PM
Posted 15 December 2008 - 07:03 PM
I am so grossed out! The weird thing was only me and the baby got them. All were mostly on our legs. OMG - I am off to research.
Something to definitely watch out for. I am so sorry this happened to you.
Posted 15 December 2008 - 07:11 PM
Posted 15 December 2008 - 07:21 PM
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