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#2811 Glb

Glb
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    Posted 04 May 2014 - 01:09 PM

    Hi girls

    So I've spent the last day reading all the posts from the very beginning ! Big thanks u have been a lot of help :-)

    So I'm planning my sisters wedding (she herself has admitted she has no vision and I would do a better job !) we fly out in just over 20 weeks time !

    Cannot agree more with the poor communication from the wedding dept esp with Andrea ! We initially had lleny who was good and within a day or 2 replied (we booked aug last year) but Andrea can take over 2 weeks which is just unacceptable !!

    Anyway , one question we initially had is...

    Stacey has opted for the gold package and we have several rooms booked with all guests staying 2 weeks (we r flying from the uk)

    I've read that several brides had the reduction of the basic wedding package taken off the package they have chosen , making the balance the figure they pay ? We haven't been told anything abt this and if they entitled to this well I want to get it for them !

    Can anyone help ? Have U had this ? Have u been told this ?

    I have no doubt now I've found u , ull b ally more informative and helpful than they are !!

    FYI if u post a comment abt no one getting back to u by the end of the day u usually get ur reply !

    #2812 kbailey4

    kbailey4
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    • 4 posts

      Posted 04 May 2014 - 04:00 PM

      Hi girls

      So I've spent the last day reading all the posts from the very beginning ! Big thanks u have been a lot of help :-)

      So I'm planning my sisters wedding (she herself has admitted she has no vision and I would do a better job !) we fly out in just over 20 weeks time !

      Cannot agree more with the poor communication from the wedding dept esp with Andrea ! We initially had lleny who was good and within a day or 2 replied (we booked aug last year) but Andrea can take over 2 weeks which is just unacceptable !!

      Anyway , one question we initially had is...

      Stacey has opted for the gold package and we have several rooms booked with all guests staying 2 weeks (we r flying from the uk)

      I've read that several brides had the reduction of the basic wedding package taken off the package they have chosen , making the balance the figure they pay ? We haven't been told anything abt this and if they entitled to this well I want to get it for them !

      Can anyone help ? Have U had this ? Have u been told this ?

      I have no doubt now I've found u , ull b ally more informative and helpful than they are !!

      FYI if u post a comment abt no one getting back to u by the end of the day u usually get ur reply !

      Hi - you are an amazing sister to plan her wedding for her!! WOW!

       

      I have had the same problem with no communication with Andrea and it has been a major problem for the duration of our planning. We are getting married May 20 and leave May 15 so it is getting down to the wire. I am just now getting questions answered and it does take about two weeks on average. My travel agent always has to get involved in order to get a reply and her manager had to speak to EPM's manager, etc. - it has been a real hassle and extrememly dissapointing - as well as completely unacceptable for a resort like this.

       

      As for the package - it says in their wedding packet that you can download off their website but it is standard for everyone that if you book a certain number of nights in a certain room category, you get their very basic Excellence of Love package  ($850) for free. So if you do the Gold package, you pay the difference of the two. $2500 - $850. If you booked through a travel agent, often they do a group package deal as well.

       

      Good luck!!


      PS. To Andrea's defense, she often does up to eight events a day - often 3 weddings a day. So I don't think she intentionally tries to ignore her emails. She seriously sounds completely overworked. They need to desperately hire more event planners and assistants. They can't expect her to do all that but they also shouldn't expect their customers to just understand and accept such chaos. A resort like this can certainly afford to properly staff their wedding dept so we are definitely speaking to the manager about this when we get there!



      #2813 malyna

      malyna
      • Jr. Member
      • 346 posts
      • Wedding Date:November 14, 2015
      • Wedding Location:Excellence Playa Mujeres

      Posted 05 May 2014 - 02:43 AM

      @kbailey4 did the travel agency get involved before or after you contacted management yourself? Just wondering so I know how to proceed w communication - I will be signing my contract very soon to have my wedding there next year!


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      #2814 Glb

      Glb
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      • 4 posts

        Posted 05 May 2014 - 03:01 AM

        Kbailey4 I want my sister to have the best day and I know that I can do that for her !! It's just abit stressful as also organising my own wedding in morocco next May !!!


        We keep getting conflicting advice on what paperwork is needed for the legal ceremony ? We have filled the film in with the bride/grooms names etc but do they need birth certificates ?

        Edited by Glb, 05 May 2014 - 03:02 AM.


        #2815 kbailey4

        kbailey4
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        • 4 posts

          Posted 05 May 2014 - 06:07 PM

          @kbailey4 did the travel agency get involved before or after you contacted management yourself? Just wondering so I know how to proceed w communication - I will be signing my contract very soon to have my wedding there next year!


          Sent from my iPhone using Tapatalk

          My travel agent is amazing! She takes full initiative to contact them and sees it as part of her job to ensure I get the answers I need. But even then, it takes awhile - 2-3 weeks sometimes. I initially got fed up and asked her for the manager's contact info as they have very vague email adresses at EPM. But she wanted to handle it herself and I let her since she has built relationships with people at the resort. Plus, she would probably handle it better than I :)

           

          It's pathetic but now any time I need to hear from Andrea, I have to ask my travel agent to bug whoever it is over there and we eventually get an answer. But they will answer your email but forget to attach an info doc, or send the wrong one, or not answer some of yoru questions and you have to go through the whole process again. If my agent wasn't so amazing, I don't know where I would be! Planning a wedding at EPM is not for the faint of heart, the impatient, or the perfectionist - I will definitely say that much. I consider myself middle ground as far as laid back and structured!


          Kbailey4 I want my sister to have the best day and I know that I can do that for her !! It's just abit stressful as also organising my own wedding in morocco next May !!!


          We keep getting conflicting advice on what paperwork is needed for the legal ceremony ? We have filled the film in with the bride/grooms names etc but do they need birth certificates ?

          Well you are an amazing sister! She is paying for your stay, yes?? JK!

           

          Did they send you the legal ceremony doc? We are having symbolic but I have the legal flyer if you need it.



          #2816 malyna

          malyna
          • Jr. Member
          • 346 posts
          • Wedding Date:November 14, 2015
          • Wedding Location:Excellence Playa Mujeres

          Posted 05 May 2014 - 06:24 PM

          @kbailey4 My travel agent warned me about communication issues before I signed the contract. I went ahead with it anyway because it seems like once you get there, it turns out amazing! I'm totally type A so at least I know any future torture I experience, I brought it upon myself =) Plus it seems like this is normal for resorts - that unless you also have an offsite wedding coordinator then communication sucks. Do you mind me asking which travel agency you went with?



          #2817 Glb

          Glb
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          • 4 posts

            Posted 05 May 2014 - 07:21 PM

            If u could that would b fantastic !! My email is gennalouise@hotmail.co.uk :-)

            And couldn't agree more, with saying "organising a wedding here isn't for the faint hearted" sadly I am a control freak and perfectionist, I think hats why Stacey was happy to hand over the reins, she knows I wouldn't miss anything plus make sure everything is covered !!! It's just 10 times harder when ur doing ur own wedding at the same time !!

            Pay for my stay....haha u must be joking ;-) !!!

            But I stayed there abt 3 years ago so know how fabulous it is and how it is worth all that money to stay !!

            Roll on 2 weeks of heaven !!!

            #2818 malyna

            malyna
            • Jr. Member
            • 346 posts
            • Wedding Date:November 14, 2015
            • Wedding Location:Excellence Playa Mujeres

            Posted 10 May 2014 - 04:44 AM

            I got an introductory email stating 90% of the wedding guests have to stay at EPM - anyone have less than 90 and were there a lot of issues around this?



            #2819 saraelisabeth

            saraelisabeth
            • Newbie
            • 13 posts

              Posted 15 May 2014 - 03:19 AM

              I got an introductory email stating 90% of the wedding guests have to stay at EPM - anyone have less than 90 and were there a lot of issues around this?


              I never heard this. However, we only had one guest stay at another resort and get a day pass for the wedding. Sorry I can't be more helpful.


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              #2820 bu865606

              bu865606
              • Newbie
              • 1 posts

                Posted 15 May 2014 - 09:30 AM

                Hi Ladies,

                 

                I have been in contact with Andrea about my May 16th, 2015 wedding. I have a hold on the date until I am able to confirm my reservation. Andrea hasn't sent me any information besides the wedding packages. Is there any additional information I should know?  Thank You!!






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