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Excellence Playa Mujeres Brides Post Here!


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#1121 becky1022

becky1022
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    Posted 01 July 2011 - 09:13 AM

    When is your wedding?



    #1122 IliaPSU

    IliaPSU
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      Posted 01 July 2011 - 09:24 AM

      My wedding is on April 13, 2012.  I responded to Ileana asking if my specific photographer, who I already put a deposit down on, would be able to photograph my wedding.  Haven't heard back yet. 

       

      What can we do if they change their policy?  Do we all just lose our deposits? 


      Excellence Playa Mujeres - 4.13.12

      #1123 McCarty2B

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        Posted 01 July 2011 - 10:41 AM

        So crazy! I'd explain the situation and how disapointed you are on Excellence's Facebook page; company's hate the bad PR. A lot of this just boggles my mind, including all the add-on costs, don't they understand we are bringing in guests they wouldn't have otherwise had?

        #1124 becky1022

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          Posted 01 July 2011 - 11:35 AM

          I don't know yet. We're trying to get this resolved. Hopefully we can get then to let us have our photographer as they originally agreed. If not, hopefully they see how much this will hurt their business & change their policy.



          #1125 IliaPSU

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            Posted 01 July 2011 - 02:06 PM

            I just heard back from Ileana.  She said that my photographer (Juan Navarro) is allowed to photograph the wedding.  I'm not sure what is going on with Del Sol and La Luna?


            Excellence Playa Mujeres - 4.13.12

            #1126 becky1022

            becky1022
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              Posted 01 July 2011 - 02:40 PM

              Very interesting!!! I think Juan Navarro used to be their in house. Good to know!

               



              #1127 becky1022

              becky1022
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                Posted 01 July 2011 - 02:54 PM

                I think I'm even more mad now! She flat out told us NO outside photographers! & She's not responding to us at all.



                #1128 cole379

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                  Posted 01 July 2011 - 03:30 PM

                  That is really unfair to Del Sol and La Luna. So many brides book with them and they help promote the resort! That is really upsetting for all the Del Sol brides and those wanting to book them.



                  #1129 becky1022

                  becky1022
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                    Posted 01 July 2011 - 03:49 PM

                    I'm sure there's another side to this, but now I'm left here with 3 months to go. Now i have to choose between my dream photographers or trying to relocate everything or just giving up on my wedding! What are we supposed to do here!?!? & I cannot get an answer from EPM!



                    #1130 cole379

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                      Posted 01 July 2011 - 04:14 PM

                      That must be the most frustrating thing of it all. At least they should be dealing with you! Did you try the name of the person they suggested you contact on Trip Advisor?






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