Hey kids! I'm that bride. That's my finace on Trip Advisor. I can tell you that we are very, very upset by what is happening. The fact that we got premission, via email, last year we we completed our room reservation at EPM & now they are telling us that they have changed their outside vendor policy as of this week & we now must comply. We DO NOT have a contract with EMP, they do not give their brides & grooms contracts. I have paid my trip in full, have almost 60 nights booked at the resort (& counting) & have paid the AMAZING photographer in full! Our travel coordinator & photographer are both going to bat with EPM on this issue & hopefully we'll have a resolution soon. Or, I will be moving my entire party & ceremony to a location that will appreciate our business. My advice to you, is if you have anything going on at EPM, force them to give you a contract. The fact that they don't means they can change ANYTHING at will, your ceremony time, location, whatever they want! This is completely unacceptable customer service behavior for a resort of their caliber & they need to know that it will not be tolerated!
Happy planning to all!