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Playacar Palace 2009 & 2010 Brides - POST HERE!

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#131 ekcmexico

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    Posted 02 August 2010 - 11:51 AM

    Gilberto quit right around the 4th of July I believe. We were supposed to have a meeting with him that weekend at the resort, but ended up meeting with the wedding manager for the resorts instead.


    The wedding coordinator we are dealing with  now is Dulce, and she is extremely slow to respond. I dont think she's new. I think she has just been given all of Gilbertos weddings in addition to ones she was already working on.


    So far our communication has been extremely limited and disappointing. I have no idea what to expect in a month.



    #132 gompers99

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      Posted 02 August 2010 - 11:52 AM

      Hi everyone,

      Just wanted to let you all know that I just returned from a site visit and everything was great!  Yes, Gilberto is gone and they are in a period of transition, but the new coordinator we were assigned is fantastic.  Her name is Dulce and she is currently working at both Aventura Spa Palace and Playacar Palace.  However, she will be strictly working at Playacar Palace soon.  There is also another coordinator working there as well.  We are getting married there Nov 6 and had already booked our wedding before our trip.  I was so relieved once we got there and realized it was a wonderful as we had hoped.  All the staff was so nice and provided great service.  The food was way better than I would have expected for an all inclusive.  The location is incredible if you like to get off the resort and walk around in town.  The beach renovation turned out beautifully!  It looks amazing.  I will try and post some pics as soon as possible.  Hope that helps everyone.


      #133 CamilleA

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        Posted 03 August 2010 - 02:53 PM

        Do you have Dulce's email address?

        Selling my Monique Lhuillier Sunday Rose - perfect condition - PM message if interested

        #134 melfaybik

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          Posted 03 August 2010 - 05:53 PM

          Thank you so much kurlyks!  I just emailed her and I am really looking forward to seeing her photos.  :)


          Originally Posted by kurlyks 

          We're doing our ceremony on the beach, not sure where we'll have the reception though. If you go on Tripadvisor to the PP reviews there's a review from a girl who got married there in May. I'm pretty sure she's not on this forum, but I sent her a message asking for any pics and she added me on Facebook so I could see them. She has a TON of great pictures of the ceremony set-up, the resort in general, and the reception. Her sn on tripadvisor is maria3405 and if you want to see what the set-up looks like on the new beach she can probably help! Here's her review: http://www.tripadvis..._Peninsula.html

          #135 Tanya Marie

          Tanya Marie
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          • 334 posts

            Posted 03 August 2010 - 07:12 PM

            Originally Posted by CamilleA 

            Do you have Dulce's email address?

            Yes, it is dpazos@palaceresorts.com

            Happily Married after an AMAZING wedding at the Playaca Palace in Playa del Carmen, MX!!!

            #136 steph71

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              Posted 07 August 2010 - 07:48 PM

              Yay!  SO happy to hear that you loved it!  We were there in January & were blown away.  We're getting married on Nov 13... so a week after you - I believe I'll be working with Dulce too!  Did you do a food tasting for your dinner?  Whatitems did ya like the best?


              Thanks so much!!!!!!!!!!!

              #137 gompers99

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                Posted 08 August 2010 - 02:03 PM

                We didn't do a tasting for dinner, but did for the cake.  We are having our reception in the North Solarium outside, so we have to go with a buffet.  I was very overwhelmed when I saw all the options.  We want to do local cuisine for our menu, but not sure of some of the items listed on the Mexican and Yucatan menus.  Dulce told us we can mix menus if we want, so hopefully, it won't be a problem.  Since we ate in both restaurants and buffet and were please with the quality of the food, I'm not too worried about the food being good at the wedding.  Have you picked any food for your wedding?  Maybe you could suggest something for us.

                #138 GracieLR

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                  Posted 11 August 2010 - 05:33 PM

                  Originally Posted by dolfinluck 


                  I dont think you have anything to worry about.  My DH and I just returned from playacar palace and had a wonderful trip.  The service of the staff was great, the location was the best and the beach is perfect.  We had no problem using up our $1500 credit as it was quite easy to book the tours and we upgraded our room from the resort view to concierge level with an ocean view.  The only thing I would say was on the negative side was only having 3 restaurants, as we got a little bored.  There was always something good to eat but sometimes at the buffet somethings just sat took long.  We loved the asian restaurants but the italian was not so great for our tastes as we have tons of great italian restaurants here in nj(but others we met there loved it so to each its own).  Also they loved to put cream cheese in a hand full of the dishes (alot of the sushi had it and some of the italian) and i dont like cream cheese so i dont think that helped.


                  We only saw one wedding talking place for the whole week so that was nice compared to where we got married as they had one or two everyday.  Let me know if you want any pics or info on the tours as we did most of them.

                  Thanks for the reassurance.  I know it will be great!!!  Did you have any trouble booking the tours when you got there?

                  #139 GracieLR

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                    Posted 11 August 2010 - 05:36 PM

                    Does anyone have info on the quality of the salon?  Are most of you planning to use it or go elsewhere?  I'm also curious as to what type of makeup they use too.  I've contacted waves salon as a consideration too but can't find any reviews on them.

                    #140 AlishaNYC

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                      Posted 12 August 2010 - 11:23 AM

                      Hi Everyone:


                      I was married at Playacar Palace on May 22, 2010 - Gilberto was my planner, and Carolina assisted. I am a planner myself and pretty much handled all the logistics on my own, but am happy to answer any questions that you might have about it. Keep in mind that though you have the selections you make, everything is modifiable.


                      We were married on the beach, had our cocktail hour and reception at the North Solarium.

                      The food was UNBELIEVABLE for our reception, very much different than the regular menu. We decided to go with the traditional Mexican selection (I believe it was Southern Mexican - Im at work, and dont have my paperwork on me but can doublecheck that another time...)


                      So, any questions - feel free to ask away!



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