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zorlack76

Problems Contacting WC - All Resorts???

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We're getting married at Moon Palace in just a month and a half. I first heard from my WC, Nancy, about 1 month ago. I had a million questions for her and she was always very quick in responding to me. I always had an answer from her either the same day or no later than a day after. Then I decided to upgrade my package... I haven't heard from her in more than 2 weeks. I don't know if maybe she doesn't deal with the package that I chose and I've been reassigned to a new WC, if she's on vacation, or if she's just too swamped to read her emails. I just recently asked her if she was still my WC and if she was or was not if she could just let me know. I'm still waiting for a response =( I will be contacting the resort this week if I haven't heard from her by Wednesday...

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Quote:
Originally Posted by KLO View Post
We're getting married at Moon Palace in just a month and a half. I first heard from my WC, Nancy, about 1 month ago. I had a million questions for her and she was always very quick in responding to me. I always had an answer from her either the same day or no later than a day after. Then I decided to upgrade my package... I haven't heard from her in more than 2 weeks. I don't know if maybe she doesn't deal with the package that I chose and I've been reassigned to a new WC, if she's on vacation, or if she's just too swamped to read her emails. I just recently asked her if she was still my WC and if she was or was not if she could just let me know. I'm still waiting for a response =( I will be contacting the resort this week if I haven't heard from her by Wednesday...
Well I wish you the best. With your wedding being right around the corner, you would think they would be in contact with you more often. Sigh....Sometimes I wish they work in the same fast paced manner that we work, but then again, maybe that means that each wedding gets their due diligence. Let us know what happens!!

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I am booked at Sandos Playacar and was initially worried as I was booked at the Riu first. My WC at Sandos has been EXCELLENT!! I am no longer nervous about my resort change.

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