Posted 29 September 2008 - 11:35 PM
Trish, sooo sorry. Wish I had better words for you. What is happening is unbelievable. I read other, smaller resorts were closed back in July and when I spoke with Sandra about it she just laughed and said Dreams Tulum would "absolutely" not be affected.
Fast forward to today. I talked to three different people at the resort today at everyone seemed clueless and have contradictory information. I think the employees don't know themselves.
One of the employees told me the resort was partially closed and still serving their guests. BUT, they also told me they would not accept any "new" guests until all this is resolved. Basically, they will continue to operate with the guests who are there now. No one is allowed to check-in until they are fully re-opened.
I emailed and called my TA tonight. Waiting on a response from her but I will start looking at other sister resorts. If I have to move, I'll move but I want to make sure the resort has my wedding date available. I'm not about to make my guests re-schedule their trips for another date.
Let's keep each other informed. As soon as I hear something, you ladies will be the first to know.