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Dreams Tulum Closure (consolidated thread)


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#231 can't wait!

can't wait!
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    Posted 08 October 2008 - 07:25 PM

    Carina, that's such a tough call. I don't know what to tell you. Part of me says, just screw them and re-book with someone else but I know how much WORK that will be.

    As for them switching us to the Paradisus I'm not so sure that will happen. I think they will push very, very hard to switch us over to Dreams Cancun so they won't have to pay the extra $$$ to PRC. From what I've gathered, it was such an extreme, rare circumstance they decided to move Trish and Brooke.

    #232 amesharpe

    amesharpe
    • Jr. Member
    • 260 posts

      Posted 08 October 2008 - 09:19 PM

      For the brides getting married in mid to late November and December, are any of you considering DPA as a back up plan? I have contacted them and they do not have my date available. I was told that weddings are planned based on space available?? I'm assuming that means that there is another wedding planned for my date. If infact the unthinkable happens and DT does not reopen, I'm wondering if they will try to work arround this issue?

      Any thoughts? Has anyone been in contact with them more than I have?

      #233 chandrathebride

      chandrathebride
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      • 90 posts

        Posted 09 October 2008 - 01:51 AM

        Quote:
        Originally Posted by cendcar
        Pleasant Holidays has just contacted me to see if I would like to change resorts. Basically I would cancel everything with Dreams and start over with another place.

        I wanted to punch her through the phone...is she crazy? Do this all over again? I told her if we continue with DT and we end up moving, at least we would have Landy re-direct everyone over to the other resort and she would still organize everything.

        I also let her know that I want to stay at Paradisus if we have to change resorts and that she should work really hard to make that an option.

        Does anyone know what the special circumstance is for Trish and Brooke in regards to how they got PRC? I am assuming it was bc of the photographer.

        Well, if I do not get a solid answer by Friday, I am going to send an email to all those V.P.'s Landy, my TA , and Pleasant Holidays and demand that they move my whole wedding party and the ones staying in Playa, to PRC.....

        Do you think this would work?
        yesterday i had tried to find out from tammy what the special circumstances were that made trish and brooke go to Para., because she seemed to have some inside knowledge, but have not heard back. honestly though, shouldn't we all have the same options if we all originally booked at DT? (yes, frustration is really starting to kick in, I am sure you can tell.) DC does not seem to be where any of us want to be--I mean none of booked anywhere in Cancun for a reason.

        #234 chandrathebride

        chandrathebride
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        • 90 posts

          Posted 09 October 2008 - 01:57 AM

          Just wondering---is anybody else NOT working with a TA? If so, would you mind PMing me? I would appreciate being able to communicate with someone else who is in the same situation as I am.

          #235 chandrathebride

          chandrathebride
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            Posted 09 October 2008 - 01:58 AM

            I asked this question on our normal DT thread also.... Just wondering---is anybody else NOT working with a TA? If so, would you mind PMing me? I would appreciate being able to communicate with someone else who is in the same situation as I am.

            #236 can't wait!

            can't wait!
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            • 517 posts

              Posted 09 October 2008 - 10:28 AM

              Quote:
              Originally Posted by amesharpe
              For the brides getting married in mid to late November and December, are any of you considering DPA as a back up plan? I have contacted them and they do not have my date available. I was told that weddings are planned based on space available?? I'm assuming that means that there is another wedding planned for my date. If infact the unthinkable happens and DT does not reopen, I'm wondering if they will try to work arround this issue?

              Any thoughts? Has anyone been in contact with them more than I have?
              I thought DPA didn't open until Dec. 1. To be honest, I 'd rather go there than Dreams Cancun but I will miss the opening by just a couple of days. Also, even if they were to open in time for my wedding....would they be ready?! I'm sure the kinks would not have been worked out. And I'd be afraid not ALL the restaurants would be open by then.

              I keep joking with my FH about the whole situation. I ask him if he's sure he really wants to marry me because I have all the bad luck in the world! I mean...what the heck?! Why did this have to happen to us. One of the reasons I picked DT was because I believed it to be an established, reputable resort. Boy, was I wrong!

              #237 amy706

              amy706
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              • 506 posts

                Posted 09 October 2008 - 10:54 AM

                I would have the same worries about DPA. I'm getting married 12/5 but my entire family (and me and my FI) are flying in on 11/30. I would def be worried about all of the kinks. I dont think I'd risk it at this point.

                i haven't looked at other options yet. I'm still holding out for next week. If we're still in limbo next week with no concrete answers than I'm going to start to look at alternatives (and freak).

                I'd like to know what thsoe special circumstances were with Trish and Brooke. i agree it would be weird to offer it for some but not all. I just cant imagine how any of these other resorts are absorbing eerything from dreams Tulum given the volume at both resorts. YIPES.

                My anxiety level these last few days has been through the roof! waiting sucks... but I'm still holding out hope...

                My TA is still hopeful as well. She has a lot of faith in this resort chain, very reputable, etc etc. I promised her I wouldn't panick until next week, if needs be.
                Amy706
                Washington, DC
                Dreams Tulum
                December 5, 2008
                Pro Pics- Citlalli from Claudia Rodriguez:http://claudiaphoto...../december/a_m/Planning Thread: http://bestdestinati...om/forum/t31997Dreams Tulum Wedding Review: http://bestdestinati...om/forum/t33518http://ticker...

                #238 Bianca

                Bianca
                • Sr. Member
                • 1,057 posts

                  Posted 09 October 2008 - 11:01 AM

                  Isn't Tammy Brooke and Trish's TA? If so, it was probably something that Tammy pulled off and not necessarily Dreams. We all know that Tammy has all the connections!
                  19 adults/3 children with flights booked! 10 rooms booked!
                  http://dw.daisypath.com/BM2Hm4/.png

                  http://dpabride.blogspot.com/

                  #239 amy706

                  amy706
                  • Member
                  • 506 posts

                    Posted 09 October 2008 - 12:22 PM

                    Ladies! I just got a response!!! I emailed all of those emails that were posted on here a few days ago- the big wigs at AM Resorts. I feel better having heard from him and that they plan to call each of us individually. Sounds like it is out of their control- delicate situation with the gov't and legal stuff. Also sounds like they may be moving all Oct weddings... see below

                    That guy, kevin, wrote me this:

                    Dear Ms. BXXXX,

                    We completely understand and appreciate your anxiety to be quite honest. Please be assured that we are not trying to keep information from you or any of the other wonderful brides that have planned their special day at Dreams Tulum. The situation is extremely delicate and tense at the same time. It is not at all easy to say when it will be resolved since it is a legal matter and in the hands of the court system. Our legal team is working extremely hard to resolve the matter expeditiously and just yesterday we were informed the situation can be resolved prior to the end of October.

                    This is positive news to be sure but we are still taking the decision to protect and move all new arrivals straight through the end of this month. This decision was taken today at noon. We realize this is challenging to hear and we feel terrible that you and all our other brides are "worried sick". We will be calling each and every bride that is planning their wedding in 2008 in order to discuss the situation with them personally and give them a better comfort level. We, of course, do not wish for you to have any greater anxiety than already exists.

                    Even though we are confident that this will be resolved as indicated, we want to assure you that we will of course protect your wedding, rates and guests at one of our Dreams or Secrets Resorts in Cancun/Riviera Maya or will protect you in another resort of equal or better quality.

                    Once again we regret that you have been caused this anxiety and hope to have the entire situation resolved as indicated above.

                    Thank you very much for your understanding.

                    Kind regards,
                    Kevin Wojciechowski
                    Vice President Sales & Marketing
                    AMResorts

                    Secrets, Dreams & Sunscape Resorts & Spas
                    Unlimited-Luxury. Unlimited-Fun.
                    Amy706
                    Washington, DC
                    Dreams Tulum
                    December 5, 2008
                    Pro Pics- Citlalli from Claudia Rodriguez:http://claudiaphoto...../december/a_m/Planning Thread: http://bestdestinati...om/forum/t31997Dreams Tulum Wedding Review: http://bestdestinati...om/forum/t33518http://ticker...

                    #240 amy706

                    amy706
                    • Member
                    • 506 posts

                      Posted 09 October 2008 - 12:25 PM

                      I posted this on the closure webstie but thought I'd put here as well.

                      Ladies! I just got a response!!! I emailed all of those emails that were posted on here a few days ago- the big wigs at AM Resorts. I feel better having heard from him and that they plan to call each of us individually. Sounds like it is out of their control- delicate situation with the gov't and legal stuff. Also sounds like they may be moving all Oct weddings... see below

                      That guy, kevin, wrote me this:

                      Dear Ms. BXXXX,

                      We completely understand and appreciate your anxiety to be quite honest. Please be assured that we are not trying to keep information from you or any of the other wonderful brides that have planned their special day at Dreams Tulum. The situation is extremely delicate and tense at the same time. It is not at all easy to say when it will be resolved since it is a legal matter and in the hands of the court system. Our legal team is working extremely hard to resolve the matter expeditiously and just yesterday we were informed the situation can be resolved prior to the end of October.

                      This is positive news to be sure but we are still taking the decision to protect and move all new arrivals straight through the end of this month. This decision was taken today at noon. We realize this is challenging to hear and we feel terrible that you and all our other brides are "worried sick". We will be calling each and every bride that is planning their wedding in 2008 in order to discuss the situation with them personally and give them a better comfort level. We, of course, do not wish for you to have any greater anxiety than already exists.

                      Even though we are confident that this will be resolved as indicated, we want to assure you that we will of course protect your wedding, rates and guests at one of our Dreams or Secrets Resorts in Cancun/Riviera Maya or will protect you in another resort of equal or better quality.

                      Once again we regret that you have been caused this anxiety and hope to have the entire situation resolved as indicated above.

                      Thank you very much for your understanding.

                      Kind regards,
                      Kevin Wojciechowski
                      Vice President Sales & Marketing
                      AMResorts

                      Secrets, Dreams & Sunscape Resorts & Spas
                      Unlimited-Luxury. Unlimited-Fun.
                      Amy706
                      Washington, DC
                      Dreams Tulum
                      December 5, 2008
                      Pro Pics- Citlalli from Claudia Rodriguez:http://claudiaphoto...../december/a_m/Planning Thread: http://bestdestinati...om/forum/t31997Dreams Tulum Wedding Review: http://bestdestinati...om/forum/t33518http://ticker...




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