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Dreams Tulum Closure (consolidated thread)

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This is an email my TA got from Gonzal GM for all AM Resorts (Dreams/Secrets) Hang in there ladies! I'm sending hugs & bottles of wine to help you get through this

 

-----Original Message-----

From: Gonzalo del Peon

Sent: Tuesday, September 30, 2008 9:03 AM

To: Mary Hartmann

Subject: Re: Dreams Tulum

 

 

Hello Mary:

 

I apologize for the inconvenience regarding this unfortunate situation with Dreams Tulum

This seems to be a political fight between the federal and local authorities and we are just in the middle.

According to our lawyers we should have all the areas reopened in a couple of days so I would not be worried for December.

However let's please wait for this week and I will be able to let you know if there is any major legal problem we foresee.

In the meantime, below please find the notification we sent out yesterday only to the top Tour Operators doing business with this property.

I am really sorry but worst case scenario I will make sure to protect your clients at either any of our Secrets or Dreams resorts in the area (including the brand new Dreams Puerto Aventuras which will reopen as Dreams on December 1st.)

 

Thanks a lot

 

Gonzalo

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I posted this in the Dreams Tulum thread but I'll post it here as well. This is an email my TA received from Gonzalo (GM for AM Resorts)

 

-----Original Message-----

From: Gonzalo del Peon

Sent: Tuesday, September 30, 2008 9:03 AM

To: Mary Hartmann

Subject: Re: Dreams Tulum

 

 

Hello Mary:

 

I apologize for the inconvenience regarding this unfortunate situation with Dreams Tulum

This seems to be a political fight between the federal and local authorities and we are just in the middle.

According to our lawyers we should have all the areas reopened in a couple of days so I would not be worried for December.

However let's please wait for this week and I will be able to let you know if there is any major legal problem we foresee.

In the meantime, below please find the notification we sent out yesterday only to the top Tour Operators doing business with this property.

I am really sorry but worst case scenario I will make sure to protect your clients at either any of our Secrets or Dreams resorts in the area (including the brand new Dreams Puerto Aventuras which will reopen as Dreams on December 1st.)

 

Thanks a lot

 

Gonzalo

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Good Morning ladies!

 

I hope some of you were able to sleep last night. I got about 3-4 hours in when I was not tossing and turning.

 

I have just sent an email to Landy and my TA. I threw in a little Spanish for Landy in hopes that she will give me the scoop.

 

I will also be reading the Spanish newspapers and keeping you all updated on what they are saying in Mexico.

 

I am waiting for the week to end before saying anything to the guests. From what is being said, Dreams will probably pay the GOV. some $$$ and the resort will open.

 

My co-workers are too sweet..they are taking me out for drinks after work today!

 

 

Hugs and kisses to Trish and Brooke!

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I just spoke to someone from Dreams in the United States-she told me that they are not taking reservations right now until Monday. They were in court yesterday and today and should know more tomorrow. They DO expect the resort to re-open in a few days. I know that if you are getting married there now they are directing you to Dreams Cancun...I guess we have to stay tuned and see what happens. The person that I spoke to said that they are confident that everything will be fine.

Trish and Brooke my thoughts are with you guys for your wedding! I really hope everything is ok

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Hola,

 

I just received an email from a future bride that is considering Dreams Tulum for her wedding next year., she is so worried as she read that the hotel is closed down for government inspection.

 

So, I called my best friend who works there, she has been a wedding coordinator and now she is the sales manager.

 

I talked to her 5 minutes ago, and she was at the Cancun airport redirecting "dreams guests" to another hotel., but she told me this situation is only momentary.

 

Dreams Tulum can't afford to be closed for more than a week, so they are doing everything in their power to fix whatever problem there is with the government.

 

I thought i should post this, as they situation could create some panic in future brides that have already booked their weddings at Dreams Tulum.

 

So ladies, if your wedding is next week... I'm sorry.. it will likely be moved to another location, but no worries it should be great no matter what, this is low season and there are hundreds of rooms available anywhere.. and you probably will end up in a nicer place...

 

And, if your wedding is next month or next year... it will all be ok.. relax... this situation will get solved soon.

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Gracias, Sol. My wedding is in two months but I am sooo scared it won't get resolved by then. I'm Mexican. And unfortunately know how the government works. I wish I was more hopeful but all of my family tells me to start looking somewhere else.

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Hi Sol,

 

thanks for the update...i think it will be resolved in the next few days as well...this forum has been buzzing like a hornets next since the breaking of the news.

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