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jiffer

Dreams Tulum Closure (consolidated thread)

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Welcome back Trish! SOOOO pleased that things went well for you, and sounds like for Brooke, too. Carina, congrats on being official on Wed. (it feels really good!) and glad that you at least now know where you are going. That has to be a relief. :)

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Congratulations Trish! I am so glad to hear that everything worked out for your wedding! I think we will be moved to Paradisus also so it is very comforting to hear everything went as planned! Can't wait for some pictures

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Originally Posted by dreamstbride View Post
Carina! If I may ask... How were you able to get the Paradisus? I thought it was only for special circumstanceshuh.gif

I really love their resort!

THANKS :)
Well I really think it was the Spanish. When Landy called our entire conversation was in Spanish. Also, I let her know that 8 people in my family were staying in Playa del Carmen and it would be a further trip for them to go all the way to the Dreams Cancun.

Also, since my wedding in on a Monday, they were able to arrange things better since there were no other weddings on that day.

I'm just glad everything is coming together!

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Yeah for Trish and Brooke! I am glad that everything worked out for you.

 

One of my guests are still wondering if we are going to be able to have a Welcome Pool Party as originally planned. I was thinking--Really? This is what you are worried about? Those are just details.

 

 

Okay, the real question for you Trish is ...how was the food? Tell me everything about the apps, salad, soup....( I adore and live for food!)

 

Did they also offer a Surf N Turf?

 

You all must be so relieved that you got through it! I can't even concentrate at work!

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Ladies,

 

This is the last report, today is Oct 14.

 

Receive our best regards from Dreams Tulum.

 

We want to inform that we are passing through a difficult situation where Federal authorities had an agency of the Mexico federal government alleging that the ownership of Dreams Tulum does not have certain authorizations, licenses and/or permits in order. The ownership of Dreams Tulum contends that all paperwork is indeed in order and approved by the proper authorities. The authorities have placed restrictions on the resort and we are actively pursuing a court approved stay or parole in order to remove the restrictions and provide all services to our guests while this situation is decided in court.

 

Since some services and facilities are not available and we are therefore not able to offer a Dreams Resort experience, the resort has had to proactively relocate new arrivals until October 31st. to our sister hotels in Cancun and Riviera Maya This was done in order to minimize potential disappointments should we not be able to provide all services and facilities at Dreams Tulum and only in the best interest of the guests. We will continue to relocate arriving guests until we are assured that all services will return to normal at Dreams Tulum.

 

We do not have instructions to relocate weddings for November , except for the ones arriving at the end of October , so please send me your guests list to make sure the wedding group is located at the same resort .

 

How would be the logistic for the wedding by itself?

 

Based on this I would like to explain you the logistic , I already have the guests list that the couple sent us We will make sure they go to the same resort so please note that the entire GROUP WILL BE TOGETHER .

 

The couple doesn't have to deal and plan again the whole wedding , Landy , Lizet and Natalia our wedding planners have all her requests and plan as requested , so the wedding planner from DREAMS TULUM and the wedding couple are going to have a meeting the day after arrival fist time in the morning , the meeting point would be the lobby of the new resort , they will make sure the weddings plans go smoothly and coordinate everything for them based in their initial requests, they are going to be also the wedding day and checking all details .

 

We are trying to keep as much as possible your wedding plans as originally planned , we hope that we would be able to open the hotel shortly but we in case we couldnâ€t , we should be prepared and planned.

 

We really need your help , we wonâ€t split any wedding group so for that reason we need URGENTLY get your list of guests, please fill out attached form, IF YOU do not have the flight info just fill the arrival and departure date that is enough, and overall LET US KNOW IF THERE ARE CHILDREN IN THE GROUP.

 

We will provide more information in this regard as soon as we have it. We wanted to keep you informed and truly regret the inconvenience

 

Sandra Casillas

Gerente de Ventas-Grupos

Groups Sales Manager

Dreams Tulum Resorts & Spa

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Originally Posted by cendcar View Post
Well I really think it was the Spanish. When Landy called our entire conversation was in Spanish. Also, I let her know that 8 people in my family were staying in Playa del Carmen and it would be a further trip for them to go all the way to the Dreams Cancun.

Also, since my wedding in on a Monday, they were able to arrange things better since there were no other weddings on that day.

I'm just glad everything is coming together!
Well its a good thing I have Chilean parents and speak fluent Spanish wink.gif hehehe!

Im not sure I want to start calling yet though...

Ill wait a little, then start panicking!!! wink.gif

Thanks Carina!!! Best of luck on your special day!!! un arbazo muy grande!

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Trish- welcome back and congratulations! Thanks for your words of wisdom. Cant wait to see the pics. I'm sure you looked gorgeous! And I KNOW your guests loved all of your special touches!!

 

Sol- thank you for the information. Sounds like more of the same. I wonder when the courts are to make the decision about if they can open in the interim while the court is being decided... although then that will still leave us wondering if they'll make the decision the day before our weddings!!!

 

Oh boy... thanks. Its just good to hear updates with some regularity!

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Congratulations Trish and Brooke! I can't wait to read the reviews and see the beautiful photos! Trish... I'm gonna channel your demure attitude on my day... man, you are cool as a cucumber!

 

I'd like to pose a question for those of us who are getting married in 09... if DT loses the court battle the authorities are demanding that the areas affected be returned to their original state (meaning they will probably have to tear down a wing of the hotel) what will that be like for us? I certainly don't want to see (or hear!) construction going on during my wedding/vacation. Maybe I'm wrong...I just thought I'd pose the scenerio. Any thoughts?

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