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Dreams Cancun - Email Response Slow

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I spoke with Claudia on the phone today. I wanted to make sure that she had our wedding date correct and ask her about the slow response time on e-mails. She told me that she had received my e-mails and responded to all of them. I told her that I had not received those responses. Then she suggested that I check my junk/bulk mailbox. She explained that she has had trouble with her e-mails being caught by spam guard. Sure enough, I checked my bulk folder, and I had several responses from her and some other vendors in Mexico that I thought I had never heard back from. Not everything was there, but some was. So give that a try if you haven't yet. Unfortunately I didn't have a lot of time to talk with her on the phone. I coach high school girls' track, and just thought I'd try her quick before practice...expecting just to leave a voicemail. Much to my surprise, she was at her desk...and I only had a few minutes. Go figure!

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The few times that I have gotten a hold of her by phone it was between 1:30 and 2:30 Central Time. Call the hotel direct. Dial 011-52-998-848-7000 and ask for Claudia Cantillo. If she does not answer, leave a voicemail. If she still doesn't get back to you, you could try asking for a manager. Did you try filling out a wedding request form on the Dreams Cancun website? That's what I did, and got a quick response. When are you thinking of getting married? I made my arrangments at the beginning of Feb., and there were no Saturdays available for 2007. I was able to reserve one of the last Fridays (Oct. 12) that was still open for this fall. If you can go with a weekday, you'll have more options. There might have been some Thanksgiving days available, but keep in mind that travel is more expensive at that time!

Good Luck!

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just a heads up...they are having the mexico toursit convention right now and it is 2 weeks...so if you are having a problem hearing back from the hotels, give it some time.

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