Travel Agent Credit Card Surcharge
Posted 21 September 2008 - 02:36 PM
My travel agent is charging our group 3% if you pay be credit card.
Has anyone else heard of this? I didn't think it was a big deal but some of my guests had been making a big deal about it and I don't want them to be unhappy since they are paying large sums of money to travel with us.
I talked to American Express today and they said it is allowed but then I called the bank who my visa card is through and they said it is definitely not allowed and their merchant account can be revoked for that. I really like my TA and I don't want to think she is doing anything bad.
Posted 21 September 2008 - 02:55 PM
Posted 21 September 2008 - 04:06 PM
It is part of the merchant agreement that they sign in the begining when they decided to take plastic. My TA does not pass the fee on to us....most don't!
I would have a discussion with your TA about this, b/c most TA's will do price matches & you can go elsewhere where they don't charge the 3%.
Also, its an awesome thing to be able to pay for your trip with credit card and have 30 days more to pay it off & also earn either travel points or cash back.
I don't think what she is doing is fair.
BTW... when they pay with a CC, the TA gets her money within 3 days. By check, they have to wait for mailing time, and the check to clear & what about the fees if it bounces.....
Posted 21 September 2008 - 04:26 PM
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Posted 21 September 2008 - 04:39 PM
I'd be a little leary as it may be an indicator that the company is having cash flow issues.
Posted 22 September 2008 - 07:47 PM
I appreciate everyone's advice! What would I do without this forum??
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