Eurostar Blue Tulum...any brides out there?
Posted 03 December 2008 - 04:35 PM
Okay, so I'm not usually the one to freak out, but um, I kind of am right now! I don't want to freak anyone else out because I'm sure if you haven't been contacted it's because you aren't affected, but after dealing with the drama of Angelina from yesterday, I decided to contact the hotel directly and went to their website to call the 1-800 - and oh my gosh oh my gosh! Blue Tulum Hotel, Resort & Spa in Mayan Riviera - Offline NO LONGER EXISTS! Then I tried calling the U.S. phone number and it says, you've reached an estar number that no longer exists!
This is what the site says:
Adios. Blue Tulum Hotel, Resort & Spa in Mayan Riviera
Esta web ha dejado de estar operativa definitivamente.
Sentimos las molestias.
I am fluent in Spanish and this means that the website is no longer in operation...we're sorry for the inconvenience. Now, Angelina was telling me that they were changing administration, so clearly Eurostars will no longer be managing the hotel, but now I'm not sure I even feel comfortable with
doing a wedding there period. I'm crushed because it looks like such a beautiful place!
I'm starting to feel like a destination wedding is just not in my future! Feeling totally bummed right now and just wanted to vent...
Posted 05 December 2008 - 12:33 AM
Posted 05 December 2008 - 12:48 AM
Posted 05 December 2008 - 01:04 AM
(+52) 984 871 10 05
Posted 05 December 2008 - 06:36 PM
Okay, a few updates - first of all I just got off the phone with Angelina - who really didn't tell me anything except "don't worry" - well um how can I not?! She is still saying no weddings past April 15th and still only giving me the explanation of new management when I ask her why.
She is telling me that if I move the date to April 4th there will be no problem, but Sarah, isn't that when your wedding is? I know you're not having it at the resort but your guests are staying here right? We're having about 30 - 40guests come, so I'm worried about how much room there will be.
Apparently Patty (the new owner) will be calling me at 6:00 my time (EST) so maybe I'll have a few answers. After I hung up, this is what Angelina sent me - hope this helps somewhat! I'm still nervous about booking my wedding here (I mean with actually having the wedding there and all my guests book there it seems a bit risky - sigh - I love this resort but I don't think it'll work for me - so sad!) And now I'm freaking out because I feel I have to start out from square 1 all over!
HOTEL & SPA
With great pleasure, we want to notify you that as of December 1st, 2008 the
owners of the hotel Blue Tulum , after different Managements since its
opening, are taking over the whole operation of the Property.
The Hotel will be operating under the name of Blue Tulum until April 15,
2009 and then a new concept will be launching, detailed information will be
sending you no later than January 2009.
On the other hand, we take this opportunity to inform you that the
facilities of the hotel are 100% operational and in excellent conditions and
that the Company has accomplished with all the regulations established by
the Mexican Law. It is important to mention that in order to improve our
product we are starting some minor renovations that will not affect the
regular operation of the hotel and mainly, will not disturb our mutual
guest´s stay. Please be advised that because of Mexican´s Law dispositions
the Cabanas have been removed, however the rest of the facilities have not
suffered any modification. We are so sorry about the cabanas as they were a
very important part of some wedding´s programs, however, the hotel has
wonderful facilities to re accommodate your great event.
This our new accounts for deposits:
Inmobiliaria Turstica del Carmen SA de CV
Mexican Pesos: BVVA Bancomer No. cuenta 0115709342 suc. 0802 M©rida Zona
(USD ): BVVA Bancomer Accountant Number 0148339880 suc. 0802 M©rida Zona
We send you our best regards and if you have any question or need further
assistance please do not hesitate to contact the sales staff:
Cordially yours ,
cel 9982 14 15 01
99 88 74 14 31
Phone sales office in Cancºn 52 998 8 80 78 48.
Angelina Cardenas Atoche
Directly in the Hotel phone . +52 (984) 871 10 05 Fax. +52 (984) 871 10 29
Posted 05 December 2008 - 06:51 PM
Claudette, I appreciate so much that you are sharing information with us. Please keep me updated with news you receive and what you decide to do about your destination.
Best - Julie
Posted 05 December 2008 - 08:18 PM
Dear Ms. Mattingly:
I want to send you my best Regards from CancÃºn, at the same time I take this opportunity to thank you for your interest in spending your honeymoon at BlueTulum, checking the status of your reservation I noticed that the dates are From April 27 to May 3, 2009, unfortunately, the new administration is confirming reservations till April 15, 2009 when a new concept of the hotel will be launched, reservations before and till April 15, 2009 are being accepted with any problem as the hotel remains the same and we are even improving the quality of the facilities and services, however, we can not accept reservations after that date.
We are so sorry for the inconvenience but it is important to notify you this decision today, December 6th, 4 months before your arrival in that way you will have plenty of time to find another wonderful property for such an important event… please let me know if I can help you in any way.. and once again,,, please accept our sincere apologies.
Sales & Marketing
Tel fax 998 880 78 48
Cel: 99 88 74 14 31
Mejor que nunca…
Better than ever…
So, I am in the process of negotiating a refund via Orbitz. Sigh. Any suggestions on plan b?
Posted 06 December 2008 - 09:23 PM
I'm so sorry to hear about your reservation - what a bummer! I hope that you can get your money back - I'm sure you will be able to but let me know! Have you had a chance to look at other places?
I have started my search from scratch, but am having such a hard time because I keep on thinking about how much prettier everything was at this hotel! I'm exhausted right now but will write you with some hotels that I found and liked that maybe you can check out as well. I did find one that I thought was kind of cool that I remember off the top of my head because it's the last one I look at! It's called The Bel Air Collection and here's their website: Bel Air Collection Cancun Hotel | Official Site
Just a warning - the music on their site gave me a headache so you might want to turn your volume down!
I'll write more later but I am confident that as much as it sucks right now, we will find the most amazing replacement that will surpass the Blue Tulum!
Posted 06 December 2008 - 11:34 PM
Posted 06 December 2008 - 11:34 PM
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