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Eurostar Blue Tulum...any brides out there?


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#11 claudette

claudette
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    Posted 03 December 2008 - 04:35 PM

    Hi girls,

    Okay, so I'm not usually the one to freak out, but um, I kind of am right now! I don't want to freak anyone else out because I'm sure if you haven't been contacted it's because you aren't affected, but after dealing with the drama of Angelina from yesterday, I decided to contact the hotel directly and went to their website to call the 1-800 - and oh my gosh oh my gosh! Blue Tulum Hotel, Resort & Spa in Mayan Riviera - Offline NO LONGER EXISTS! Then I tried calling the U.S. phone number and it says, you've reached an estar number that no longer exists!


    This is what the site says:

    Adios. Blue Tulum Hotel, Resort & Spa in Mayan Riviera
    Esta web ha dejado de estar operativa definitivamente.
    Sentimos las molestias.

    I am fluent in Spanish and this means that the website is no longer in operation...we're sorry for the inconvenience. Now, Angelina was telling me that they were changing administration, so clearly Eurostars will no longer be managing the hotel, but now I'm not sure I even feel comfortable with
    doing a wedding there period. I'm crushed because it looks like such a beautiful place!

    I'm starting to feel like a destination wedding is just not in my future! Feeling totally bummed right now and just wanted to vent...

    Hugs,
    Claudette

    #12 blazn7s

    blazn7s
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      Posted 05 December 2008 - 12:33 AM

      Ok OK Ok we are all freaking out together. The good news is...we're together in this. I have read the past couple of weeks that Eurostars is out...now the resort is just Blue Tulum. I was ok with that, but share your concern re cancelling weddings. Sarah, your wedding is early April, right? And you have not heard anything? Claudette, you have reservations already booked? Did she say you could still stay there, just no wedding? Our honeymoon is 4/27 to 5/3 and we have heard nothing - yet. You bet your boots I'll be calling tomorrow. Also on the upside, Expedia is still offering the resort on its website, which is sort of encouraging; I mean if the place was closing down it wouldn't be offered, right? Orbitz dumped the resort (and Dreams) when the drama began earlier this year. Lets stay in touch - and hang in there, this is all going to work out.

      #13 blazn7s

      blazn7s
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        Posted 05 December 2008 - 12:48 AM

        Claudette, did you find a working phone number? If so would you please share with me? thanks - Julie

        #14 blazn7s

        blazn7s
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          Posted 05 December 2008 - 01:04 AM

          I have these phone numbers to share, if you need them:
          (+52) 984 871 10 05
          52-984-871-1000

          #15 claudette

          claudette
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            Posted 05 December 2008 - 06:36 PM

            Hello girls!

            Okay, a few updates - first of all I just got off the phone with Angelina - who really didn't tell me anything except "don't worry" - well um how can I not?! She is still saying no weddings past April 15th and still only giving me the explanation of new management when I ask her why.

            She is telling me that if I move the date to April 4th there will be no problem, but Sarah, isn't that when your wedding is? I know you're not having it at the resort but your guests are staying here right? We're having about 30 - 40guests come, so I'm worried about how much room there will be.

            Apparently Patty (the new owner) will be calling me at 6:00 my time (EST) so maybe I'll have a few answers. After I hung up, this is what Angelina sent me - hope this helps somewhat! I'm still nervous about booking my wedding here (I mean with actually having the wedding there and all my guests book there it seems a bit risky - sigh - I love this resort but I don't think it'll work for me - so sad!) And now I'm freaking out because I feel I have to start out from square 1 all over!


            BLUE TULUM
            HOTEL & SPA
            Dear Claudette,
            With great pleasure, we want to notify you that as of December 1st, 2008 the
            owners of the hotel Blue Tulum , after different Managements since its
            opening, are taking over the whole operation of the Property.
            The Hotel will be operating under the name of Blue Tulum until April 15,
            2009 and then a new concept will be launching, detailed information will be
            sending you no later than January 2009.
            On the other hand, we take this opportunity to inform you that the
            facilities of the hotel are 100% operational and in excellent conditions and
            that the Company has accomplished with all the regulations established by
            the Mexican Law. It is important to mention that in order to improve our
            product we are starting some minor renovations that will not affect the
            regular operation of the hotel and mainly, will not disturb our mutual
            guest´s stay. Please be advised that because of Mexican´s Law dispositions
            the Cabanas have been removed, however the rest of the facilities have not
            suffered any modification. We are so sorry about the cabanas as they were a
            very important part of some wedding´s programs, however, the hotel has
            wonderful facilities to re accommodate your great event.
            This our new accounts for deposits:
            Inmobiliaria Tur­stica del Carmen SA de CV
            Mexican Pesos: BVVA Bancomer No. cuenta 0115709342 suc. 0802 M©rida Zona
            Industrial
            CLABE: 012910001157093429
            (USD ): BVVA Bancomer Accountant Number 0148339880 suc. 0802 M©rida Zona
            Industrial
            SWIFT: BCMRMXMMPYM
            We send you our best regards and if you have any question or need further
            assistance please do not hesitate to contact the sales staff:

            Cordially yours ,

            Fabiola M©ndez
            Patricia Landero
            Maribel Solano
            Sales1.bluetulum@grupodc.com.mx
            Sales2.bluetulum@grupodc.com.mx
            Sales3.Bluetulum@grupodc.com.mx
            cel 9982 14 15 01
            99 88 74 14 31
            Phone sales office in Cancºn 52 998 8 80 78 48.


            Hotel :

            Nuria Cervera
            Angelina Cardenas Atoche
            Reservations Manager
            Wedding Coordinator
            reservaciones.bluetulum@grupodc.com.mx
            info.bluetulum@grupodc.com.mx
            Directly in the Hotel phone . +52 (984) 871 10 05 Fax. +52 (984) 871 10 29

            #16 blazn7s

            blazn7s
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              Posted 05 December 2008 - 06:51 PM

              Hmm, I feel your ambivalence, Claudette. On the one hand, I think Blue Tulum would be the most intimate, posh place for a wedding - like your own little villa or town...on the flip side I know how much anxiety I have - and it's just my honeymoon - and am not sure I could live with the drama of not knowing how it's going to shake out. I did call the resort today, also, and the reservationist assured me "no no no problems, we will have new pictures, new web site, there is a new owner, no reason for worry, everything is fine". I guess I'll just call each month to check things out. I am still suspicious of the 4/15 timeline, why is that the magic day? If the resort will be the same, why no weddings after that date?

              Claudette, I appreciate so much that you are sharing information with us. Please keep me updated with news you receive and what you decide to do about your destination.

              Best - Julie

              #17 blazn7s

              blazn7s
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                Posted 05 December 2008 - 08:18 PM

                Well, it's official, we have been fired from Blue Tulum. Email follows:

                Dear Ms. Mattingly:

                I want to send you my best Regards from Cancºn, at the same time I take this opportunity to thank you for your interest in spending your honeymoon at BlueTulum, checking the status of your reservation I noticed that the dates are From April 27 to May 3, 2009, unfortunately, the new administration is confirming reservations till April 15, 2009 when a new concept of the hotel will be launched, reservations before and till April 15, 2009 are being accepted with any problem as the hotel remains the same and we are even improving the quality of the facilities and services, however, we can not accept reservations after that date.


                We are so sorry for the inconvenience but it is important to notify you this decision today, December 6th, 4 months before your arrival in that way you will have plenty of time to find another wonderful property for such an important event… please let me know if I can help you in any way.. and once again,,, please accept our sincere apologies.


                Cordially,


                Patricia Landero

                Sales & Marketing

                Tel fax 998 880 78 48

                Cel: 99 88 74 14 31

                Cancun M©xico

                www.bluetulum.com.mx

                sales2.bluetulum@grupodc.com.mx


                Mejor que nunca…
                Better than ever…

                So, I am in the process of negotiating a refund via Orbitz. Sigh. Any suggestions on plan b?

                Julie

                #18 claudette

                claudette
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                  Posted 06 December 2008 - 09:23 PM

                  Hi Julie,

                  I'm so sorry to hear about your reservation - what a bummer! I hope that you can get your money back - I'm sure you will be able to but let me know! Have you had a chance to look at other places?

                  I have started my search from scratch, but am having such a hard time because I keep on thinking about how much prettier everything was at this hotel! I'm exhausted right now but will write you with some hotels that I found and liked that maybe you can check out as well. I did find one that I thought was kind of cool that I remember off the top of my head because it's the last one I look at! It's called The Bel Air Collection and here's their website: Bel Air Collection Cancun Hotel | Official Site

                  Just a warning - the music on their site gave me a headache so you might want to turn your volume down! :)

                  I'll write more later but I am confident that as much as it sucks right now, we will find the most amazing replacement that will surpass the Blue Tulum!

                  Hugs,
                  Claudette

                  #19 San Fran Sarah

                  San Fran Sarah
                  • Jr. Member
                  • 173 posts

                    Posted 06 December 2008 - 11:34 PM

                    wow I am just about to board a plane but I am reading all of this. My wedding is April 4th but I am actually having the ceremony at Ana y jose so it just means that our guests will be staying at the same hotel. I'm sure we can all have fun together! I have 50 guests but they won't all be staying there and I think even with 44 rooms there will probably be enough room. The only issue will be the rehearsal dinner. I'm sure we can work it out! This is all making me a little nervous but they haven't even contacted me except to say there will be another wedding at the hotel April 4th (which I assume is you). I think they should figure out a way to honor your old reservation but if you switch to April 4th I'm sure we can all stay at the hotel and even maybe share hair dressers etc!
                    Sarah

                    #20 San Fran Sarah

                    San Fran Sarah
                    • Jr. Member
                    • 173 posts

                      Posted 06 December 2008 - 11:34 PM

                      wow I am just about to board a plane but I am reading all of this. My wedding is April 4th but I am actually having the ceremony at Ana y jose so it just means that our guests will be staying at the same hotel. I'm sure we can all have fun together! I have 50 guests but they won't all be staying there and I think even with 44 rooms there will probably be enough room. The only issue will be the rehearsal dinner. I'm sure we can work it out! This is all making me a little nervous but they haven't even contacted me except to say there will be another wedding at the hotel April 4th (which I assume is you). I think they should figure out a way to honor your old reservation but if you switch to April 4th I'm sure we can all stay at the hotel and even maybe share hair dressers etc!
                      Sarah




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