Originally Posted by Dreams2011
The resort itself made a bunch of room mistakes upon arrival, which was ridiculous since we booked in June 2010, and we found that the service was not nearly as good as anywhere else we have stayed in Mexico (in the past 6 years we've traveled to Mexico 6-8 times and have never had any complaints... most of our travels have been to PV as well). This is the first 5 star resort we've stayed at, mostly we've stayed at 4 - 4.5 star places and one 3.5 star and they have all provided much better service and friendlier staff.
Three of my girlfriends had massages outside and they were all by female staff.... not sure what happened with you guys! Sounds pretty weird, especially the men in the shower area part.
Could you recommend another resort that you found better? We're planning a honeymoon and could use some ideas!