Sorry you girls are so frustrated and not getting the answers you're looking for! I found some of my emails were really wordy so putting questions in numbered lists should help. And if you don't get a question answered, just email her back letting her know.
Just to put you at ease, we emailed back & forth w/ Rebeca for months and, like many of you, weren't thrilled with some of the responses/partial answers we got. But, we did have a meeting with her several days before the wedding to go over everything. We chose the final menu, cake type & shape (square or round are included & she has samples to show you), flowers (she has a book of selections to choose from & we sort of designed our own), and gave her the decorations we brought with us, a printout of the ceremony & tables (# of tables & how many people per table), disc of songs for the dj & the OOT bags to be delivered to guests. We talked about all the details, such as times for getting hair/makeup done, when my dress would be picked up to be steamed (& delivered), when the flowers would be delivered, whether we wanted a signature cocktail at the reception or the Dreams photographer, etc. We opted not to do a rehearsal, but she would've been available if we wanted one.
In short, Rebeca was very thorough & we felt totally confident about the details after that meeting. And her office (the wedding room) is in the hallway between the Preferred Tower & the lobby so we could stop by if we had questions.
She did request our menu & play list a few weeks in advance (we used the dj) and I think it was just to have an idea of what we wanted down on paper so that when she met with us she'd have something to go on.
I know it's frustrating when trying to plan, but it actually worked out fine. What was really helpful for me was to print out inspiration pics of details I liked to give Rebeca. I brought pics of bouquets & chuppah styles I liked and we planned it all during the meeting. I have to say she made all of it happen beautifully.
Saraheya, if you're having a reception outside it'll end around 10:30 (unless, like Lauren, you get your dj to stay longer; lucky girl).
I'm attaching the dinner menu options I received from Rebeca. It may have changed in the last several months, but you can mix & match.
And here is a word doc with info about a lot of the options they have. It's from 2009 so I'm sure prices are different, but it might be helpful for general info.