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Valentin Imperial Maya


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#1 cowman1999

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    Posted 01 September 2008 - 08:13 PM

    I am currently working with a TA and we're trying to get a date set for early June 2009. However, she has informed me about the resort not returning any of her calls or emails. Obviously we can't get any packages put together without a confirmed wedding date. Anybody have any ideas why they wouldn't respond or maybe what we can do to get their attention?

    Also, I've yet to see any pictures of actual weddings happening at the Valentin. Does anyone have any or any links for some? Just looking for all the info I can find. There doesn't seem to be much out there still. Thanks.

    #2 HotTamale

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      Posted 02 September 2008 - 04:56 PM

      Ask your travel agent to work with Northwest Airlines Luxury. They work with Valentine, and call backs are returned immediately. Valentine is awesome and I am surprised that they haven't returned any calls or correspondence.....

      #3 cowman1999

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        Posted 02 September 2008 - 10:30 PM

        Thanks I will... Are you doing the Valentin?

        #4 cowman1999

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          Posted 03 September 2008 - 02:43 PM

          Well we are still not getting any response from the Valentin. Not even a quick email saying "we are booked up" or anything like that. I just can't see why my TA can't get any response at all. Obviously we aren't going to book rooms without a date set. Guess I'll look elsewhere and stop wasting my time...

          #5 soon2bePowers

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            Posted 06 September 2008 - 11:11 PM

            I recently booked my date at the Valentin, June 11. I sent an email to Guillermo, it took 2 days to respond. Then I sent another email and didn't here back very quick, so I called him. It took 2 calls to get through to him but he was very nice and helpful so we booked! I have a feeling they have not had lots and lots of weddings so they are still a little rough around the edges. After talking with him I felt very comfortable.

            Hope this helps! I am very excited to be going there!!!

            #6 cowman1999

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              Posted 07 September 2008 - 09:24 AM

              Quote:
              Originally Posted by soon2bePowers
              I recently booked my date at the Valentin, June 11. I sent an email to Guillermo, it took 2 days to respond. Then I sent another email and didn't here back very quick, so I called him. It took 2 calls to get through to him but he was very nice and helpful so we booked! I have a feeling they have not had lots and lots of weddings so they are still a little rough around the edges. After talking with him I felt very comfortable.

              Hope this helps! I am very excited to be going there!!!

              Do you have a direct email or phone number for Guillermo?

              #7 amyrak

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                Posted 09 September 2008 - 10:12 PM

                Hey girls!! I'm getting married at the Valentin in a couple months but it looks like you may have had more contact with Guillermo than me.. :) I have a hard time getting responses. But I will say I'm not too worried about it as we only have 20 guests so it's going to be very simple. We are almost getting there a week before our wedding also, so I hope to do some planning then.

                #8 cowman1999

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                  Posted 10 September 2008 - 12:16 PM

                  amyrak... do you have any direct email or phone numbers for Guillermo?

                  #9 stacey

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                    Posted 10 September 2008 - 12:19 PM

                    Hi ladies. This is where I will be honey mooning!! i will be sure to take lots of pictures for you all. And if you have any questions that you want me to find out please let me know.
                    Stacey & Ely 10.14.2008

                    #10 cowman1999

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                      Posted 10 September 2008 - 04:48 PM

                      Ok so I decided to just go ahead and try to contact the Valentin today by email. I emailed weddings@valentinimperialmaya.com.mx , which is on their wedding page. Within 20 minutes I had a reply from Guadalupe Arroyo. She mentioned to me that they were having trouble with the email system. She took down my Travel Agent's information and she told me she would give my TA a call. We'll see where it goes from here.




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