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Grand Sunset Princess Resort


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#1071 jbateman

jbateman
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  • 12 posts

    Posted 05 October 2011 - 02:42 PM

    Oh my goodness!!! My fiancee and I visited last year. I'm sure you'll be much more at ease when you sit down with her there. Good luck with everything. Make sure that take plenty of pictures. Good luck!



    #1072 samcalv1

    samcalv1
    • Jr. Member
    • 300 posts

      Posted 06 October 2011 - 01:20 AM


      Thanks my ceremony is at 2pm and I still haven't heard anything yet!!!!! Fed up with checking my e-mails!!!!!! Will def take loads of pics hun x
       

      Originally Posted by jbateman 

      Oh my goodness!!! My fiancee and I visited last year. I'm sure you'll be much more at ease when you sit down with her there. Good luck with everything. Make sure that take plenty of pictures. Good luck!



       



      #1073 drumleyhill

      drumleyhill
      • Newbie
      • 15 posts

        Posted 06 October 2011 - 03:30 AM

        Hi Guys,

         

        If you are not getting emails sent back send an email to the actual email address of the resort, you can find this on their web page. I sent an email to them and rec'd one back within a day, and since then my WC emails me back within the day. I have also called her several times 10am Ontario time which is 9am Mexico time they are always in office at this time. If I can be of any help let me know. 



        #1074 scarvey

        scarvey
        • Newbie
        • 3 posts

          Posted 08 October 2011 - 05:51 PM

          Hello, I was wondering what the general impression of the spa is at the Sunset? we are getting married there May 5th and have questions on hair and make up, any recommendations. Also we where told by our travel agent that they have recently changed up the "wedding planner" line up and should get better in the near future. 



          #1075 smokey82

          smokey82
          • Newbie
          • 117 posts

            Posted 09 October 2011 - 05:48 AM

            Ive been emailing for weeks now to the wedding address and the resort address but still nothing. I can't believe how bad they are. Is anyone else having the same problem?

            #1076 coconut

            coconut
            • Newbie
            • 9 posts

              Posted 09 October 2011 - 08:43 AM

              hi!! you said you got emails from emma. the only way i could get a hold on her was to phone to mexico!! would you please give me her email address? maybe i got the wrong one (bodas2@riviera-hotels.com)
              i want to give my deposit in order to confirm my wedding date!!
              thank you for your help!



              #1077 samcalv1

              samcalv1
              • Jr. Member
              • 300 posts

                Posted 09 October 2011 - 01:39 PM


                I'm flying on sunday and have sent e-mails and not heard a word from anyone!!!!! My last e-mail from them was 2nd August!!!!! I just hope that it will come together when I get there!! x

                Originally Posted by smokey82 

                Ive been emailing for weeks now to the wedding address and the resort address but still nothing. I can't believe how bad they are. Is anyone else having the same problem?


                 



                #1078 smokey82

                smokey82
                • Newbie
                • 117 posts

                  Posted 10 October 2011 - 10:57 AM

                  Good luck samcalv, I really hope all goes well. Everyone says they pull it together in the end. Please post some pics when you get back and have a fantastic time.

                  #1079 Kelly Olson

                  Kelly Olson
                  • Newbie
                  • 22 posts

                    Posted 10 October 2011 - 03:14 PM

                    I have been waiting for over a month for their reply and I had sent them at least 5 emails begging for a response.  My travel agent finally got a hold of them on Thursday (by telephone) to find out the time we were planning to go out there was already booked up and we couldn't get a wedding date.   Not impressed.  We get one more shot at a date before I switch resorts.
                     

                    Originally Posted by samcalv1 

                    I'm flying on sunday and have sent e-mails and not heard a word from anyone!!!!! My last e-mail from them was 2nd August!!!!! I just hope that it will come together when I get there!! x

                     



                     



                    #1080 jbateman

                    jbateman
                    • Newbie
                    • 12 posts

                      Posted 11 October 2011 - 06:43 AM

                      I still haven't heard back from the hotel, who just recently told me that the time we had agreed upon is not doable. Now my photographer is telling me that they won't have the photos ready for me when Ieave the country. How are you ladies dealing with the photos? I'm now being told it will be 60 days until I get anything.

                       

                      Anyone have a photographer to recommend? I can't deal with people agreeing to something and after I give them a deposit going back on what they have agreed to. SOOOO FRUSTRATING!






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