Do Not Use americanwedding.com
Posted 18 August 2008 - 09:04 AM
If you are not familiar with this company, it is an invitation and part wedding accessory store. They had the perfect wedding invitation and I chose to order them online. Well letâ€™s just say that it was the worst decision I made.
I ordered the invitation with pearl ink and the first time they sent them the printer had messed up and the pearlized ink was inconsistent and actually missing in some spots. I was very disappointed when I opened the box. I immediately called and talk to some lady on the phone. She tells me I need to send in some samples of the invitations and they will make a decision about the invitations.
They agreed they messed up and reprinted them. Well I get the new batch and they are basically the same. A little better but still look horrible. So I call them again. The lady this time first agrees again that the first set was bad and then proceeds to tell me that that might just be the ink but the send in another set of samples. So I do just that.
Mean while I have to leave to go to San Antonio since my dad is still in ICU and is having complication with his surgery and they have to go back to surgery. I get a call on the way to the hospital and from the company saying there is nothing wrong with these invitations and that they will not print them again. At this point I am getting upset and they lady would not help me out at all. They wouldnâ€™t even offer to print them at a discounted price with a different ink. The only think I could do it pay the shipping to ship them back and get a refund.
The next thing is what really made me mad. I went on their website and wrote a review for the invitations. The review was actually pretty nice coming from me and all the trouble I had with the company. I stated the invitations themselves where gorgeous but the ink was poor quality. They changed my review all up before they posted it. It now states that I loved the invitations and that I did not like the ink I choose. That is not what I stated at all. I loved the ink just not the quality.
Reviews should be what they are and not changed. That is propaganda and not a review. So I just wanted everyone to know that they are a less than quality company and will not help you out much and change your words.
Posted 18 August 2008 - 09:09 AM
You should send them a letter requesting that they immediately take down that review - they can't change your words - you could really be a bitch about this and get an attorney to send them a letter about that.
I would NEVER use a company like this!
Posted 18 August 2008 - 11:34 AM
Posted 18 August 2008 - 12:02 PM
Posted 18 August 2008 - 12:50 PM
Shady, shady, shady if you ask me....
Posted 18 August 2008 - 04:08 PM
I looked into using them and I'm really glad I didn't!
Sorry to hear about your dad, I'll say a prayer for you.
150 INVITES / 6 YES / 13 NO
Posted 18 August 2008 - 04:13 PM
Posted 18 August 2008 - 04:17 PM
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