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Do Not Use americanwedding.com

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    Posted 18 August 2008 - 09:04 AM


    If you are not familiar with this company, it is an invitation and part wedding accessory store. They had the perfect wedding invitation and I chose to order them online. Well let’s just say that it was the worst decision I made.

    I ordered the invitation with pearl ink and the first time they sent them the printer had messed up and the pearlized ink was inconsistent and actually missing in some spots. I was very disappointed when I opened the box. I immediately called and talk to some lady on the phone. She tells me I need to send in some samples of the invitations and they will make a decision about the invitations.

    They agreed they messed up and reprinted them. Well I get the new batch and they are basically the same. A little better but still look horrible. So I call them again. The lady this time first agrees again that the first set was bad and then proceeds to tell me that that might just be the ink but the send in another set of samples. So I do just that.

    Mean while I have to leave to go to San Antonio since my dad is still in ICU and is having complication with his surgery and they have to go back to surgery. I get a call on the way to the hospital and from the company saying there is nothing wrong with these invitations and that they will not print them again. At this point I am getting upset and they lady would not help me out at all. They wouldn’t even offer to print them at a discounted price with a different ink. The only think I could do it pay the shipping to ship them back and get a refund.

    The next thing is what really made me mad. I went on their website and wrote a review for the invitations. The review was actually pretty nice coming from me and all the trouble I had with the company. I stated the invitations themselves where gorgeous but the ink was poor quality. They changed my review all up before they posted it. It now states that I loved the invitations and that I did not like the ink I choose. That is not what I stated at all. I loved the ink just not the quality.

    Reviews should be what they are and not changed. That is propaganda and not a review. So I just wanted everyone to know that they are a less than quality company and will not help you out much and change your words.

    #2 Alyssa

    • Sr. Member
    • 11,793 posts

      Posted 18 August 2008 - 09:09 AM

      April - i am moving this to Bride Referrals for you OK?

      That SUCKS!!!!

      You should send them a letter requesting that they immediately take down that review - they can't change your words - you could really be a bitch about this and get an attorney to send them a letter about that.

      I would NEVER use a company like this!

      #3 JoLo908

      • Member
      • 889 posts

        Posted 18 August 2008 - 11:30 AM

        That's terrible! I would be so pissed too! Check out weddingpaperdivas.com and look for a promotion code on google... they are who we used...

        #4 boscobel

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        • 24,213 posts

          Posted 18 August 2008 - 11:34 AM

          I cant beleive they changed your words! Can you post another review stating that they reworded your previous review? That's sneaky. I am sorry you are having such trouble and I hope everything is ok with your dad!

          #5 Yari

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          • 10,928 posts

            Posted 18 August 2008 - 12:02 PM

            WOW, the nerve of that company! That is so dishonest. Sorry you had such a terrible time with your invites. Also I hope your dad is okay.

            #6 J.Monet

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            • 23 posts

              Posted 18 August 2008 - 12:50 PM

              If it were me, I would ABSOLUTELY report them to the Better Business Bureau. A case will be filed and a BBB agent will stay on top of them until a satisfactory resolution has been reached. Additionally, you can assure that your "actual" review is on file with the BBB, and the jerks won't be able to change it!

              Shady, shady, shady if you ask me....

              #7 DanielleNDerek

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              • 18,452 posts

                Posted 18 August 2008 - 04:00 PM

                Wow they changed your review, that's really scummy. Like Samantha just said i would report them to BBB
                ***Married November 6, 2008***Gavin Born February 28th, 2010***
                Paradisus Palma Real Wedding Review
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                #8 Dez921714

                • Sr. Member
                • 1,489 posts

                  Posted 18 August 2008 - 04:08 PM

                  I was just goign to say look into reporting them to the BBB, but I see others have said it already.

                  I looked into using them and I'm really glad I didn't!

                  Sorry to hear about your dad, I'll say a prayer for you.
                  http://ticker.7910.o....25vdCBpbiA.gif27 Confirmed with Plane Tickets...5 with rooms booked!

                  150 INVITES / 6 YES / 13 NO

                  #9 EricaG

                  • Sr. Member
                  • 1,915 posts

                    Posted 18 August 2008 - 04:13 PM

                    Thanks for warning everyone here. No one needs to be dealing with a company like that. I can't believe that they changed your wording in your review!!! OMG!!!! I say call into the BBB on them and make sure they do this to anyone else.
                    My wedding review of the Grand Palladium Palace, Punta Cana, Dominican Republic

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                    #10 Sah

                    • Jr. Member
                    • 204 posts

                      Posted 18 August 2008 - 04:17 PM

                      That is absolutely awful! Thanks for the heads up! Can't believe they changed the review. Crazy!!!

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