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JaimeLynne

Clarisonic Skin Care Brush & other product questions.

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OMFG these people are idiots

 

Quote:
Chat InformationPlease wait for a professional assistant to respond.

Chat InformationYou are now chatting with 'Josh'

Josh: Welcome to SkinStore, how may I help you?

you: Hi, this is in regards to order # 1990035 . Yesterday I spoke with a representative (both online and over the phone)

you: in regards to the Clairisonic brush that I ordered.

Josh: please hold

Josh: how may I help you

you: I was not aware that the pink version had sold out, so he canceled that order and placed a second order for the white version that he said was in stock. He waived the second shipping charge (I had paid to upgrade to FedEx 2 Day shipping) and told me that the product would be shipped yesterday and I would receive it Thurs. I have yet to receive a confirmation shipping order. If the order has not yet shipped I would just like to cancel this order and go purchase the item at the store.

Josh: plese hold

Josh: do you have your order number or email

you: 1990035

Josh: please holdd

Josh: I am sorry that one went on backorder as well. With the sale those items do go really quick. I just spoke with our buyer and the item should be in this week. I am very sorry for the inconvenience this has caused you

you: I would just like to cancel the order

Josh: If you would like I cancel I will, however we should have it shipped this week. I would also be happy to refund your shipping from the first order.

you: do you have any idea what day it would ship? is there a chance of them running out again?

Josh: We have have enough to cover your order

you: so it will ship for sure by friday then? yesterday the guy told me it would be 5-7 days before they would ship

Josh: The manufacture told us they were sending a rush delivery. I am guessing worse case would be Monday, and we have you for 2 day shipping

you: Ok, just refund the last shipping order and I'll keep this order. If I don't get confirmation by then I will cancel.

Josh: okay your shipping had been refunded per your request. I am very sorry the inconvenience,

I wish I had thought to copy the guy from yesterday's convo. So frustrating...

 

Grrrrr! I guess word of advice - DO NOT BUY from this place during a sale if it's a hot ticket item!

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So how do you like the brush? I have been using one for about a week and a half and I love it! My skin looks so much clearer, and the difficult blackheads on my nose are gone. This thing absolutely works!

 

I got mine new and sealed on ebay for $150.

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Quote:
Originally Posted by luvtoteachlaw View Post
So how do you like the brush? I have been using one for about a week and a half and I love it! My skin looks so much clearer, and the difficult blackheads on my nose are gone. This thing absolutely works!

I got mine new and sealed on ebay for $150.
OK, here's the deal. I've recently been searching for an all organic skin care line and have spoken with 3 estheticians from different companies. They are all against this brush. Here's what one had to say:
Quote:
Regarding the Clairisonic brush, I honestly don`t recommend it at this
point as you suffer from cysts and pustules ( not even the sensitive
brushes) .Once the skin improves, you can use it if you want but only
once a week and not as frequently as they recommend and only if you
are gentle with your skin.

I personally don`t like this product as it actually scratches the skin
and, at this moment, it would only spread your bacterial infection.
Besides the aforementioned problems, the reason why myself and the
other organic esthetician do not recommend these products is because
we are not in favour of anything that could harm the skin.

I know this is an expensive tool and I am not sure if you can return
it. I think you would have benefited more from the Oxylight ( at home
high frequency equipment) as this helps sterilize and reduce
inflammation.

I hope you can get a refund for the Clairisonic brush. I have read so
many questionnaires from people getting treatment that is not
indicated for them. I guess this most be due to misinformation.

Soooo unfortunately it looks like I will need to return the brush sad.gif I enjoyed it, but I don't think it will work well for acne. THey did say once the acne cleared up I could use it 1/wk but even then they don't really recommend it because it scratches the skin's surface (visible under a microscope)....

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CRAP! I am just over the 30 day return date. BUMMMMMER!!!! angry.gif

 

I wonder if I could resell it here or on Ebay or something like that. I have all the packaging (except I have used 1 of the sample face washes but there are still 2 left) and all someone would need to do is slip a new head on it for safety/sanitation reasons... I have an extra head that is supposed to be coming in the mail within a month....

 

That's just a lot of money for me to lose out on! I like the product but unfortunately with acne it is just not a good match...

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Hmmm .. any updates on this??

 

I am thinking of getting one! My skin has looked shitty from stress that last few weeks and I have always suffered from stubburned blackheads.

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Go to this website

you get a FREE Clarisonic this weekend!  It's the best thing I've done for my skin and can't believe they are giving away the classic (not mia!) for free.
 
I do not work for them.  I 'm just stunned they are giving this away!  My pores are smaller, my blackheads are gone, no more breakouts, skin is smoother, and my husband uses it too!

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Sounds like you went through quite the run around JaimeLynne!  Sorry that it may not be the best tool; I wish I knew of something that was good for acne-prone skin!  I will say that I really like the green science exfoliator from Aveda :)

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of my god, dying to get this!!! How's going now??

 

Originally Posted by luvtoteachlaw View Post

So how do you like the brush? I have been using one for about a week and a half and I love it! My skin looks so much clearer, and the difficult blackheads on my nose are gone. This thing absolutely works!

I got mine new and sealed on ebay for $150.


 

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