Jump to content

Need help writing complaint


Recommended Posts

I'm not really good at writing complains and such, I tend to ramble a lot. I want to write an email to the manager of my hotel stating what has been going on and to push them to give me the $900 credit toward the spa like it was promised. Does anybody wants to help me? smile105.gif

 

Thanks

Link to comment
Share on other sites

Ok this is what I have so far:

 

I chose Azul Beach Hotel because it came so highly recommended by my travel agent and I wanted the perfect place to share this important day. Unfortunately, I have to say that I have been extremely disappointed with both the service and the management. I am writing this letter because I hope that this issues can be resolved before my wedding on November 22, 2008 since I am not looking forward to having to get outside parties involved.

 

My relationship with Fabio since day one has not been too impressive. After an incident that made us change our wedding date more than twice (due to Fabio's mistakes) , I received an email dated December 19th, 2007 from Ms. Wishnie where she's assuring us that Fabio would try to assist me and my fiance as best as he can while planning our wedding. After an email received from Fabio on December 28th, 2007 where he states that he'll try to exceed my expectations while helping me plan my wedding, I would expect nothing but perfection and responsiveness from him.

 

Firstly, when I booked my weeding on November 28th, 2007 the hotel was running a promotion and I was offered a $900 spa credit which I am now being denied. The spa credit is listed in my wedding application which you can find below, but I am now being told that since my wedding is on a Saturday the spa credit does not apply. Clearly, if it had been an issue that my wedding was on a Saturday then I should have been informed when I was booking my wedding, not now 7 months later!. Fabio claims that he sent me an email on December 3rd, 2007 informing me about the issue but neither me or my travel agent received such email. In addition, since the spa promotion it is listed in my wedding application I do not see how you could legally deny me it.

 

Fabio has been very difficult to work with and many times has taken as long as 2 months to reply to one of my emails. He also seems to change his story and is very inconsistent; I have the emails to back this up. I have heard similar complains from previous and prospect Azul brides. I'm sure you realize how difficult and stressful it is to plan a destination wedding from such a long distance and I was under the impression that Fabio was supposed to make this process easier, not more difficult. Because of all the past incidents, I am requesting a different wedding coordinator.

 

As I have previously mentioned, I sincerely hope these issues can be resolved before my wedding. I am disappointed with the service and the treatment that I have received from your hotel. However, I am willing to work with you to fix these problems.

Link to comment
Share on other sites

I think your letter is very good so far. I would suggest giving some examples and additional details about the other problems you mention when you say "He also seems to change his story and is very inconsistent; I have the emails to back this up."

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Best Destination Wedding Sponsors



    Facebook Pinterest Google+ Twitter
  • Posts

    • Hi everyone! I have been doing lots of research on various wedding venues all around Mexico, my fiance wants a destination wedding and I am happy to have a wedding wherever so long as the vibe is right and guests are happy!  I have been seriously looking at Cabo Azul and was trying to find potential costs for them, but only found a page about their wedding costs from 2010. Does anyone have any updated information on costs / reviews they would like to share of this venue? Or advice in general, anything helps. Thanks so much, happy wedding planning to all!
    • Hello everyone, I am dreaming of a wedding in Costa Rica and was wondering if I could get any help with venues and wedding planners. I am thinking Tamarindo because a close friend of mine lives there and I've been in town more than a couple of times, she's being helpful but is at a loss when it comes to this subject really so I was wondering if anyone here had recommendations. I am not closed to other town suggestions either, if I happen to find a good place and staff somewhere else. These are the places I have so far, has anyone had any experience with any of them?  Stay In Tamarindo Luxury Villas in Costa Rica Luxury Villas Pinilla Tropical Homes of Costa Rica The Point Luxury Villa Thank you so much for your help!
    • Have you ever considered having a wedding inside a bubble? With the current global situation, many couples are looking for unique and creative ways to celebrate their special day while keeping their guests safe. A wedding inside a bubble could provide a whimsical and intimate setting for your ceremony and reception. Imagine saying your vows surrounded by a beautiful bubble filled with twinkling lights and flowers, creating a magical atmosphere for you and your loved ones to enjoy.
    • Adult only resort or not? Let's discuss the pros and cons of choosing an adult-only resort for your honeymoon. While some couples may appreciate the peace and quiet that comes with an adults-only environment, others may prefer a more family-friendly atmosphere. What are your thoughts on this? Have you had any experiences at adult-only resorts that you'd like to share? Let's hear your opinions and recommendations!
    • When it comes to planning a wedding, one of the most exciting parts is choosing the perfect wedding favours for your guests. These small tokens of appreciation are a great way to thank your loved ones for being a part of your special day and to make them feel appreciated.
  • Topics

×
×
  • Create New...