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#2791 amberm390

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    Posted 14 May 2012 - 04:46 PM

    Just an fyi- regarding the money that you should get back for complimentary nights because of how many rooms your group earned...we DID get our money back!! I would suggest that if you used a travel agent to have them look into it. The resort sent our refund money to the travel agent and then the travel agency cut us a check for the same amount. So I definitely would NOT let that go...because if I remember correctly, it was a couple hundred dollars we got back! So if you did use a travel agent, I would have them look into it...



    #2792 SarahWitt

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      Posted 14 May 2012 - 06:34 PM

      So if you did a group contract and booked hte 75 nights, that earns you 7 complimentary nights, but you dont get an immediate credit? They credit you back AFTER the trip?!?

       

      Thats obnoxious!



      #2793 jszy10

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        Posted 15 May 2012 - 01:51 AM

        I guess I thought this was standard with all TAs, but I never had to worry about the credit.  My TA took it right off my balance and had the refund issued to her directly.  I never had to pay and wait for it to come back?



        #2794 SarahWitt

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          Posted 15 May 2012 - 05:10 AM

          I am not using a travel agent, so maybe that is where this issues come in....



          #2795 sxcT

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            Posted 15 May 2012 - 06:59 AM

            Originally Posted by jszy10 

            I guess I thought this was standard with all TAs, but I never had to worry about the credit.  My TA took it right off my balance and had the refund issued to her directly.  I never had to pay and wait for it to come back?

             

            Same here ladies.  The complimentary rooms came off the total we owed to our TA.  We never had to pay for them.



            #2796 SarahWitt

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              Posted 15 May 2012 - 09:12 AM

              That sort of sucks. I was counting on the to be applied as a credit for everything we are adding on. I am not waiting until after I leave to get that credit back for the room it should be immediate, ours is like $3k we get back! My fiance is Mexican so he can usually get around those types of things with similar cultures and such...I will pray that that works! So crazy to me!



              #2797 breeburns

              breeburns
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                Posted 15 May 2012 - 11:18 AM

                About the free room nights, our vacation company (westjet) we booked all our guests and our trip through is refunding us the nights aparently, we will see how this goes! We have just been in contact with them, I'll keep you ladies posted! Just curious how much did you get per night?

                #2798 SarahWitt

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                  Posted 15 May 2012 - 11:37 AM

                  You are supposed to get the full amount back minus like $10/night for service fees or something?!?!



                  #2799 breeburns

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                    Posted 15 May 2012 - 12:05 PM

                    We only were supposed to receive 4 free nights as we only had 64 room nights booked and we were obviously there longer!! Just curious as to how much you ladies received! I was looking on expedia and I saw that right now they are going for $296 for their regular rooms, just curious if this was close to the price that was refunded back to people!

                    #2800 sxcT

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                      Posted 15 May 2012 - 01:46 PM

                      Originally Posted by breeburns 

                      We only were supposed to receive 4 free nights as we only had 64 room nights booked and we were obviously there longer!! Just curious as to how much you ladies received! I was looking on expedia and I saw that right now they are going for $296 for their regular rooms, just curious if this was close to the price that was refunded back to people!


                      I believe it is whatever the nightly rate that was given to you by either Palace Resorts or your TA.  You just don't have to pay for those nights when the final bill is due.  Maybe it is different if you went thru Palace but we were paying our TA so our final bill was less the complimentary nights.






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