I remember listening to your message on our machine... we had 3 weddings on the saturday you called to ask advice about the WC's demands on a decision. I would have told you to go w / your gut and likely tough it out as you obviously decided to do, even against the scare factor of "choose now or it will be forever cancelled" approach. They are trained to put the ultimatum down I guess....
Your day was amazing...the images are stellar, happy to be sharing some sneak peeks with you soon. Sorry again I wasnt there to answer your question on Saturday the 21st amiga...
Cheers and will be in touch soon
Originally Posted by J-me
Hi ladies!!! We're BAAACK!!!
Lots of catching up with work, unpacking, etc. but I will definitely post my reviews and planning thread this weekend.
To recap, the resort is BEAUTIFUL, every single staff member was SO accommodating & friendly, but (and please don't let this scare you May brides bc I'll get to the positive too) there were a LOT of things that went wrong during our visit unfortunately. A few to note, the three 'major' things we brought were centerpieces, runners, and maracas and somehow they messed this up. The buffet at the reception was wrong (we ordered Yucatan and they served the Cajun, which was still tasty, but it's what our guests had the night before at the rehearsal dinner and we were looking forward to something more 'Caribbean'), several rooms flooded (including ours) after some rain the first two days, they misplaced our toasting flute/cake cutting set and had to send it to us at our honeymoon resort, they messed up all of my bridesmaids' (pre-confirmed) salon appts, and at least 5-6 guests (that we know of) had major check out/incorrect billing issues which delayed their shuttle to the airport (I'll elaborate more in my review and tips to avoid).
Hiccups are inevitable, so the above probably would've been more easily brushed off but....the one thing that made this a less than stellar experience is their weather/back up procedure. Our contract/site visit assured there would be a back up in case of rain. Well, there was, but what they DON'T tell you is you have to make that judgement call hours beforehand. Edith called me in room on wedding day to tell me there was 60% chance of rain and I had two choices: move my ceremony & reception to the ballroom (whole reason we chose Aventura was venue) or keep it outside, but IF it rained, EVERYTHING would be cancelled, not able to be moved inside, and nonrefundable-food,dj, toasts, cake, EVERYTHING. I had to make the decision at 12pm for a 5pm ceremony (at 12pm it was GORGEOUS outside too) I wasn't going to let anything ruin the day, but I will say it robbed me of a bit of enjoyment, bc I spent most of that day upset at the thought of that serious gamble no one can predict/control the weather, but I felt like it was insensitively handled. We kept it outside, the weather was PERFECT, but I spend half the day w/my stomach in knots.
It could've just been our experience, and/or maybe the Hard Rock transition, but after all the fabulous reviews of past brides I expected a lil more - but it was a bit evident their wedding department is unorganized. EVERYTHING else w/our trip though was great, our guests had a fun week, and a few must do's: La Hacienda, the Spa (treatments & hydrotherapy), & Playacrawl if you have any partiers in your group
But MOST importantly, WE ARE MARRIED and overall, made it a great week!!!