I am so nervous!! Ahhh, I hope this goes smoothly, I know so many of you ladies have had great experiences, but it seems like this resort is slowly slipping.
If you did a group contract, depending on how many room nights your guests booked, you get benefits based on that. See below:
5-9 rooms for 3 nights or 15 room nights = One hour cocktail function (function areas are assigned upon availability with the onsite wedding planner and confirmed upon arrival)
10-19 rooms for 3 nights or 30 room nights = Two complimentary nights based on original room category booked up to Concierge Level + one hour cockatil function (function areas are assigned upon availability with the onsite wedding planner and confirmed upon arrival)
20-24 rooms for 3 nights or 60 room nights = Four complimentary nights based on original room category booked up to Concierge Level + 1 two hour private function
25 rooms for 3 nights or 75 room nights = Seven complimentary nights based on original room category booked up to Concierge Level + unlimited private function (one hour cocktail + two hour dinner. MAX three hours per day) + one room upgrade for the bride and groom to the next available room category up to Concierge Level.
I know we are at the 75 room nights, so we get the benefits of the best package, which is great so you dont have to pay per person to have a private event.
Let me know how the rest of the planning goes!!
Originally Posted by breeburns
well I finally chatted with my WC Carolina today for the first time for all of 6 minutes.
We chatted about what type of ceremony (symbolic/civil etc), if we want outside or inside for the ceremony, if we wanted a private reception or just the dinner reservation, Cake (she only gave options of vanilla, chocolate, or strawberry) I asked about tres leche cake and she had no idea what i was talking about. She also asked about my bouquet preferences, hopefully they can order the orchids I want, she said she would let me know.
She then asked about photography - but from the get go we asked Yesenia if we could use Del Sol, she said yes, so we booked. Then this WC is like we don't allow outside vendors - i nearly flipped! after saying again I received confirmation from Yesenia back in September regarding this, she finally said okay well you will have to pay a guest fee (I already knew). Talk about giving somebody a heart attack! She was really irritated when she found out we were using them.
Basically any email we have ever spent time writing has fallen on deaf ears. She even had our wedding date wrong. I have been incredibly disappointed so far with the customer service.
oh well I'm not going to let it bother me, I just shake my head.
But I do have a question, is anybody doing a private reception? she told me its $50 per person for the private event.